Polubione Nothing

Niepolubione Not sure where to start on this, but I’ll keep it short…. But basically they told me my booking didn’t exist (as I was literally driving to the site). Yes it sounds crazy but it’s true. They told me their system failed to sync up with the PITCHUP booking system. What’s worse is I had emailed them TWICE before I set off on the journey, the first was 9 days before and the second time just a day before check-in. And I was asking whether my booking was okay etc as I had heard absolutely nothing from them officially since booking with PITCHUP. I was told yes don’t worry you’ll get some information regarding check-in shortly (9 days prior) and the day before I didn’t even get a response til the day after which was check-in. Which was a generic what’s your name and booking ref. That of which was already in the body of the email further down from 9 days prior. The day of check-in I’d still heard nothing and had to blow up their phone with phone calls that of which were all ignored. I then sent a text messsge saying how desperate I was for them to call me back as I’m driving to you right now and needed answers. I then get a simple text back what’s your name and check-in date. I’m like are your serious right now?!?! Texting me hiding behind your phone I’ve never seen such a lack of etiquette and professionalism. Eventually after harassing them via text they eventually told me of the issue and confirmed my fears my booking didn’t exist and the biggest shock was the fact they quite simply responded with do any other dates suit you??!?!!? In disbelief. I’ve booked 3 days off work, packed my bags, bought all food and got my family in the car to drive to the campsite. And after all this stress they quite simply say oh sorry do any other dates suit you? Literally sitting by the side of the road en-route and you ask me for other dates like it’s no big deal. It took me around 4-5 hours to eventually get the cowards to phone me like humans do and talk about this properly. By that point I was back home wasted journey extremely annoyed with a very sad 6yr old her trip didn’t even happen. PITCHUP were great and got involved to chase my refund. They did offer me a 1 night free stay, I said well can we come to an arrangement for 2? As it’s not worth the 8hour round trip for a single night. I was happy to pay the other night. But they told me no. So I told them to shove their free stay as this whole experience has left a sour taste. So yeah, they advertise on TikTok as 5 star. But their customer service and people skills are -5 stars Absolute joke of a place. Apologies for bad grammar or spelling and ranting but congrats if you got this far in the review. Coorie, if you see this. Please do better

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