Polubione Very spacious and clean site. Good play park and children loved the animals

Niepolubione This site is advertised as a family friendly site however this was not the case on our stay. We visited as a group of mothers with children of varying ages, expecting a relaxed, family-friendly camping experience. However, despite the temperature reaching 34°C, we were told that the children were not allowed to use the water. ( we had a few water toys, balloons and a small bucket) This was particularly concerning as one of the children in our group has epilepsy and needs to have her temperature carefully regulated. In weather this hot, we found the restriction very difficult to understand, particularly on a site advertised as being family friendly. We have never had this problem over the summer months and any other sites. The experience became even more disappointing in the evening. At around 9:10pm, we were approached and told that the children needed to stop playing and reduce the noise. We completely understand the need to respect other campers and would have been more than happy to keep the noise down when the stated quiet period began at 10pm. However, being approached before this time, when the children were simply playing together and the noise levels were not excessive, made us feel as though we were being singled out. As a group of mothers with children of different ages, we expected the campsite to accommodate families and normal children’s play, particularly before the advertised quiet time. Instead, we felt increasingly restricted and as though we had to constantly worry about being approached or told off. Sadly, the overall experience did not feel family friendly at all. We left feeling uncomfortable, unwelcome and disappointed, especially given what we expected from a campsite marketed towards families. We appreciate that campsites need rules and consideration for other guests, but there needs to be a reasonable balance between maintaining peace and allowing families and children to actually enjoy their holiday. Unfortunately, we did not feel that balance was achieved during our stay.

Polecane znajomym Odwiedź ponownie

Od administratora: Thank you for your feedback. We’re pleased to hear you found the site spacious and clean and that your children enjoyed the play park and animals. We would, however, like to clarify a few points for anyone reading this review. Your stay took place during a period of exceptionally high temperatures and very dry conditions. At the time, government water use restrictions were already in place in some parts of the UK, although they had not yet been introduced in our area. The issue was not children simply playing with water. The tap was being left running continuously to fill a slip and slide, and this was affecting the water supply across our site. We therefore had to intervene to protect the water supply for all of our facilities and guests. Regarding the evening, our quiet period begins at 10pm, but this does not mean that excessive noise is acceptable until 10pm. We are a genuinely quiet site, which is clearly communicated in our pre arrival information, and many of our guests choose us specifically for the peaceful environment. You were approached at around 9.30pm because the noise had become excessive. It was already dark and the activity had moved beyond normal children's play, with team games involving adults, adults shouting excitedly and encouraging the children to continue. We had families with young children staying on site who were settling down for the evening. This was not simply our perception of the noise. A neighbour in a property across the road contacted us because they were concerned about the level of noise, and we have a recording taken from outside our cafe which demonstrates the level of noise coming from the group. You were approached politely and asked to reduce the noise. We were not asking your children not to enjoy themselves; we were asking that the overall noise level was brought back in line with the peaceful environment we advertise. In four years of operating the site, we have never previously had a neighbour contact us with a complaint about guest noise. We are proud to welcome families and children, but being family friendly also means being considerate of other guests and our neighbours. It is clear from your review that our approach to water use and noise was not what you were looking for. We are a small, family run, peaceful site, and we appreciate that this style of holiday park will not suit everyone. We are proud of the environment we have created for families who value a quieter camping experience and consideration for other guests and our neighbours. We’re sorry that you did not enjoy your stay, but we feel it is important to provide this context for future guests reading the review.

Polubione Highly recommend this site, so friendly and welcoming. Perfect for the children to play as this is only nice and small so can always see the children at the park. Very family friendly, clean showers and toilets and a lovely little pub attached

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