Riverside Caravan Park

Polubione: We arrived later in the evening around 630pm and was shown to our pitch by Joyce; she was lovely and very helpful, there was a park on site for the kids and a club house that does food untill 9 drinks u till 11pm. We even booked another night and stayed qgain

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Od administratora: Thank you Shannon we appreciate your great review and Joyce mentioned your daughter had her birthday while you were here, come and see us again soon. Kind regards The Riverside Team

Polubione: We made this booking at the last minute as we'd been stuck in traffic travelling home from Cornwall. The couple that met us were exceedingly helpful, keeping reception open for our late arrival and even towing our van up a slight incline to our pitch. Once I explained that we had an 8 and 4 year old, they tried to place us as close to the swing park as possible which was a nice touch. We didn't go to the clubhouse but the toilet & shower block was very clean and tidy. The pitches were more than ample sized and having your own drinking water point on your pitch was brill. Despite there being lots of kids out playing football, the noise was brought right down at around 9:30pm, I imagine this had something to do with the couple on reception, as they'd already been out to confront a family who'd brought a transit van full of extra guests. We had a perfect 4G (O2) signal so didn't sample the wifi.

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Od administratora: Thank you Chris for your lovely review, glad you enjoyed your stay with us. Please come and see us again on your travels. Kind regards The Riverside Team

Polubione: Lovely few days away Lovely food and really good priced and beer wasn't bad too a little park for kiddies

Niepolubione: Had a few idiots on their screaming and singing playing music pretty loud after 11 pm which it does state to respect other people and keep noise down to a level after 11 pm which nothing was done about it I no u go on holiday to have fun but when u have small children and the noise level is very high till pasted 2 in the morning and nothing is done about it so please be mindful when booking here

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Od administratora: Thank you for your review, we always ask that you give us a call at anytime if you have a disturbance and the on call staff member will immediately sort out any issues. Hoping you come and see us again. Kind regards The Riverside Team

Polubione: A beautiful site for their core business, with excellent facilities.

Niepolubione: ‘Slightly sloped’ pitch was in-fact a steep embankment, and completely waterlogged and therefore inaccessible as our 2 pitches were the furthest back possible. Therefore I feel they are miss-sold. Upon arrival we were offered a tow, and asked whether we would be “coming back and fore?”. Once I confirmed we would be, we were told we could spend the first night on the carpark, which was not a workable option for us as the camper was full of camping equipment. Staff were friendly but originally their only other solution was “you’re welcome to change your dates” which I found a little insulting after a 2.5 hour drive to get there. Eventually we were allowed to pitch up at the entrance, which was extremely waterlogged and remained so for the duration. I appreciate they can not control the weather however they fully know that the pitches aren’t suitable in rainy conditions (staff confirmed that Easter had been a mud bath) and feel they should have informed me before arrival, and given I only booked the day before, they should have closed off bookings. Had I been able to book another site then and there I would have left but sadly this was not possible. The non-electric pitches seem like an afterthought and an attempt to make additional income aside from their core business (being static and seasonal pitches) and that no real thought has gone into the suitability of them in the offering. In contrast the electric grass pitches are mostly sited on the flat part of the field, along the boundaries and at the start of the embankment and are therefore far more accessible. We were not the only family affected, with 3 others having to use make-do pitches on our first night, and them contacting and moving many more dates further into our stay, along with 1 being pitched on the carpark. The photos show the extent of the embankment and our pitches were supposed to be BEHIND the very back 2 blue tents. Both sloped accesses were too steep to drive up to get there. I also felt that staff could have been more accommodating and offered us pitches on the flat, and therefore accessible parts of the field, just off the road entrance to the seasonal pitches, but were unwilling to.

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Polubione: Entrance area was tidy and welcoming, staff friendly and helpful. Site was clean including toilet and shower block and in a great setting with amazing wildlife. Felt safe when solo camping with friends and security on site.

Niepolubione: Shower and toilet block quite small, not enough showers, water was not always boiling hot and they were quite small as there are no changing rooms or anything. Disliked showers being in the same room as the toilets. Only one hairdryer, not well lit at night if camping as they are located nearer to the caravans. Although tent pitches were allocated on arrival and seemed organised, there was not a lot of room on the pitches even when camping and I would have liked more choice such as being near a tree or hedge rather than in the middle of the field. The site is sloped but did not cause any issues as we were on flatter ground so unsure if being higher up would be an issue especially during wet weather. Would be nice to have a little shop and visitor area to add to the experience. The gate closed quite early at 9 and had to pay refundable £30 deposit cash for a gate fob or ring reception to be let back in. I thought the river was on site but could not see it which would have been nice.

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Polubione: We cannot praise the Riverside Caravan Park enough, the staff were kind and happy to give lots of information and help us find our spot and the facilities were spotless, beautiful setting, lovely pitches and the nicest toilet and shower block I have ever seen. Thank you so much.

Niepolubione: nothing!!!

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Polubione: Really enjoyed our stay will definitely stay here again.

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Od administratora: Thank you for your lovely review, come and see us again soon. Kind regards The Riverside Team

Polubione: Very well kept pitches, dish wash room and bathrooms. Would go back 👍🏻

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Od administratora: Thank you Aimee for your great review, look forward to seeing you again sometime. Kind regards The Riverside Team

Polubione: Clean, very tidy, beautiful meadow for walking the dog and the views of Malvern hills. Club house with food and drinks.

Niepolubione: Only 2 small showers with no seating in the toilet block. The teenagers that are always on site that swear and bully small children from 6 years to 10 years. I can see many other reviews with complaints about these boys and they know the owners as they go to their bungalow.

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Od administratora: Thank you Debra for your review, I remember speaking to you speaking to you during your stay with us. We have followed up on your complaint and spoken to the teenagers and parents concerned in the office at the bungalow. Kind regards Anna Riverside Park Manager

Polubione: Lovely location - hills in one direction, the river in the other. The staff were very friendly. The facilities were very modern and clean. The tent field has a slight slope but the pitches were very well managed so that was easily overcome. Access to the river and well placed for cycling and walking routes.

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Od administratora: Thank you for your great review, glad you enjoyed your camping stay with us. Look forward to seeing you again. Kind regards The Riverside Team