Hills Farm

Likte The advert.

Likte ikke No clear instructions as to where to find the site. We are happy with a self check in but had no information emailed to us. On arrival we found a chap who directed us to the pitch where there was an open field and tap. Walked 5 mins from there into what appears to be the hotel/wedding complex and found stable toilets and a shower. Both were really grubby and run down.
The photographs on the advert are correct but they are a 5 min walk from the pitch. The restaurant and bar were shut Monday/Tuesday but this isn’t advertised. We planned to have dinner with a nice view and were disappointed. I also can’t help but think, if a wedding were on, you’d feel uncomfortable walking through the middle of it to use facilities.
Emailed to raise a complaint and had no response. Wouldn’t recommend.

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Fra bestyreren: We're sorry to hear that your stay did not meet your expectations.

On arrival, a member of our team directed you to your pitch and also pointed out the toilet and shower facilities. Our campsite facilities are located separately from the hotel and wedding areas. All weddings take place at the top of the farm, and unless you choose to walk through the wedding gardens or into the function suite, there is no need to pass through a wedding to access the campsite facilities.

Regarding the restaurant and bar, we appreciate your comments. As a small, family-run business, we do not always have the capacity to open on quieter days, particularly Mondays and Tuesdays. We understand that this information may not currently be as clear as it could be on Pitchup, and we will review our listing to ensure guests have the correct expectations before booking.

We're also sorry to hear that you felt your complaint was not addressed. However, our terms and conditions state: *"In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site."* As no concerns were raised with our team during your stay, we were unfortunately not given the opportunity to resolve any issues while you were on site.

We value all feedback and are continually working to improve the experience for our guests. We always recommend contacting us ahead of time to book for the restaurant.