Hills Farm

A aimé The advert.

N'a pas aimé No clear instructions as to where to find the site. We are happy with a self check in but had no information emailed to us. On arrival we found a chap who directed us to the pitch where there was an open field and tap. Walked 5 mins from there into what appears to be the hotel/wedding complex and found stable toilets and a shower. Both were really grubby and run down.
The photographs on the advert are correct but they are a 5 min walk from the pitch. The restaurant and bar were shut Monday/Tuesday but this isn’t advertised. We planned to have dinner with a nice view and were disappointed. I also can’t help but think, if a wedding were on, you’d feel uncomfortable walking through the middle of it to use facilities.
Emailed to raise a complaint and had no response. Wouldn’t recommend.

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Réponse du gestionnaire : We're sorry to hear that your stay did not meet your expectations.

On arrival, a member of our team directed you to your pitch and also pointed out the toilet and shower facilities. Our campsite facilities are located separately from the hotel and wedding areas. All weddings take place at the top of the farm, and unless you choose to walk through the wedding gardens or into the function suite, there is no need to pass through a wedding to access the campsite facilities.

Regarding the restaurant and bar, we appreciate your comments. As a small, family-run business, we do not always have the capacity to open on quieter days, particularly Mondays and Tuesdays. We understand that this information may not currently be as clear as it could be on Pitchup, and we will review our listing to ensure guests have the correct expectations before booking.

We're also sorry to hear that you felt your complaint was not addressed. However, our terms and conditions state: *"In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site."* As no concerns were raised with our team during your stay, we were unfortunately not given the opportunity to resolve any issues while you were on site.

We value all feedback and are continually working to improve the experience for our guests. We always recommend contacting us ahead of time to book for the restaurant.

A aimé Nothing

N'a pas aimé The toilets were the most disgraceful I have ever seen, you could smell the stench before you entered. I men’s toilet was booked, the floor looked like the floor of a farm yard and the showers didn’t look functional. My daughter didn't need to tell me the ladies was as disgusting just by the look on her face. The lady that welcomed me to the site was not in the office when I went back but another member of staff told me the toilets were used for the equestrian people and went to look for her. We wait approx 30mins and a man came along. I pointed out the disgusting state for the toilets and if this was the standard we couldn’t not stay, he simply said no problem. I pointed again to the state of the toilets and again he didn’t care. My daughter didnt was shocked, that they didn’t care. The pictures you see on the internet are of the wedding/function facilities. The lady told me that breakfast is £15. There was no way I could stay with my young daughter and found somewhere else near by in Bridport.

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Réponse du gestionnaire : Thank you for taking the time to leave your feedback.

We're sorry to hear that you chose not to stay with us.

When you raised your concerns about the campsite facilities, our team responded immediately. As you explained that you no longer wished to stay, we did not wish for you to remain somewhere you felt was unsuitable, which is why we said there was "no problem" with you leaving. This should not be interpreted as a lack of care, but rather our attempt to resolve the situation as quickly and amicably as possible.

We take your comments regarding the toilet and shower facilities seriously. Since your visit, the facilities have been thoroughly cleaned, and we have reviewed our cleaning procedures. As we were new to operating the campsite at the time, we recognise that we were not as well set up as we should have been, and we have since made improvements to ensure a better experience for our guests.

We would also like to clarify that the photographs on our listing are not solely of the wedding and function facilities. They accurately represent the wider venue, including the campsite surroundings and amenities available to guests.

We're sorry that we were unable to provide the experience you were hoping for, and we appreciate your feedback as it has helped us improve our campsite offering. We wish you and your daughter all the best.