Burton Springs

Ik was blij met Good showers, lovely big pitches, good enclosed dog field

Ik was niet blij met Strange idea to put communal hand towels in every toilet, these were often sopping wet as people had used them to dry the floor from the showers, paper towels may be a more hygienic option.

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Van de manager: Thank you for your review.
The towels are the only viable option. We have looked at paper towels but the cost over 8 units for 12 months would be around £8,000 a year, which is simply not possible as a cost to us. We do change them often throughout the day and unfortunately when you stayed with us, we had a group that continued to use them as mats. Most guests who stay are sensible and only use them as intended, as a hand towel for drying hands.

Ik was blij met Arrived later than planned at 9.20pm, rung to ensure we were still coming and to guide us in, met by person to guide us to our pitch with explanation of where everything was. Plenty of space, toilet/shower rooms AMAZING!

Ik was niet blij met nothing

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Ik was blij met Good facilities generally. Really cool little honesty shop selling great honey they make on the farm.

Ik was niet blij met As we were having our breakfast, the owner came up and told us that there would be an extra £20 charge for charging our EV overnight. It was plugged in via a 13-amp plug on a mobile mains unit, and only actually pulled around 7 amps to add ~30 miles of range overnight, so that we had some wriggle room to get home. This is a commonly done thing and there was nothing in any of the documents to say that this was not permitted. I stood in front of him and worked out that even at 69p per kWh, which is over twice the UK average and about what one might pay at motorway services, it would have cost £8.40. His response was "Let's call it a tenner then". In reality, he almost certainly made a profit on the £5 I had already spent. The conversation was loud and embarrassing for my partner, so I paid up.

All in all, I paid for an electric pitch, I paid £5 to connect the electricity, then I had to pay an unmentioned £10 charge for actually using it.

It is a shame because we were looking forward to going back, but I don't dare drive past it in future in case the guy helps himself to any more of my cash.

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Van de manager: Thank you for your review and especially for mentioning the charging of your EV car via the 16amp hook up box on each pitch which is what you use to plug domestic appliances in via a 13amp cable. ie kettle, phone charging, cooking etc.
Firstly, by your own calculations you used "£8.40" you think, this is still £3.40 over the £5 paid, so I can only assume that you would of expected us to pay that additional money for you to charge your car. Whilst talking to you in the morning, you where boiling a kettle, cooking bacon on an electric cooker and toasting bread. All in addition to charging your phones and on top of that plugging your car in to charge. Unsurprising we had to come out at 5.30am, as the electric had tripped due to the over loading, which was caused by you. Had you of asked about EV car charging we would of pointed out the ACTUAL charger to you. I fear your partner was more embarrassed by the clearly cheeky actions of trying to sneak in a car charge, knowing that this wasn't allowed.

We very clearly have an EV charger onsite for guests to use and pay for their car charging, also this has the correct amps for car charging, so that it doesn't over load the electrics. We ourselves own a 40kw zoe, fully electric car, so understand how much it costs to charge cars.
We are a micro site, owned by husband and wife, we are not part of a massive chain or group and get NO help with outgoings. As you can only image our expense has tripled over the past year and we operate on the minimum or margins.
We are on commercial electric rate, which is A LOT MORE than domestic.

Ik was blij met Well looked after facilities, large pitches, very friendly, helpfull and considerate staff, good spaces for kids to play and great dog field, didnt use fishing lakes this time but will be returning to take full advantage of everything there is to offer

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Ik was blij met Loved the site, really friendly owners, facilities are really well kept, toilets/showers really clean, lakes were beautiful and felt like the tent field was really safe for the kids to play.

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Ik was blij met Excellent pitches, spotlessly clean toilets, great facilities for children and those who like fishing. Nice quiet campsite and convenient location to visit National Trust properties

Ik was niet blij met Nothing to dislike

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Ik was blij met Well kept site, facilities all clean and modern, owners friendly and always present somewhere on site if needed (not needed by us) small site shop handy.

Ik was niet blij met Nothing to dislike here

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Ik was blij met Everything, it's wonderfully run. Everything spotless and well equipped. My son was fishing and the fish well being definitely paramount.
It was a quick overnight stay but we shall be returning for longer with friends too.

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Ik was blij met Lovely lakes and great hosts. Excellent facilities.

Ik was niet blij met Nothing

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Ik was blij met Area clean and tidy and facility’s were fab fishing lakes were nice very friendly staff

Ik was niet blij met Nothing

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