Makins Lakes

Ik was blij met Plenty of space for each hard standing pitch. The site is well laid out with well spaced hookup and water supply

Ik was niet blij met The toilet facilities were not well looked after. Only two flushing toilets in the make changing rooms with not constantly running - resulting in only one effective flushing toilets. Toilet paper had run out and not topped up after two days. In the female toilet only one working shower the days we were there.

Aanbevelen aan vrienden Opnieuw bezoeken

Ik was blij met Good sized hardstanding
Nice open, uncrowded site
Nice scenery & wildlife
Excellent shower toilet block
Handy onsite shop & cafe
Helpful & friendly staff.
Local facilities nearby

Ik was niet blij met Hook up bollard a little far from pitch

Aanbevelen aan vrienden Opnieuw bezoeken

Ik was blij met Lovely area, with lovely walks around, helpful staff, there’s a shop and cafe onsite site, we had beautiful weather.

Ik was niet blij met The toilets could do with a clean more often,

Aanbevelen aan vrienden Opnieuw bezoeken

Ik was blij met nice

Aanbevelen aan vrienden Opnieuw bezoeken

Ik was blij met Lovely site helpful staff

Aanbevelen aan vrienden Opnieuw bezoeken

Ik was blij met Bathrooms were good and clean , nice and warm

Ik was niet blij met “The staff member was extremely rude, dismissive, and unprofessional. He came across as intimidating and behaved like a bully, clearly having no time for us. He repeatedly looked us up and down in a very disrespectful way.

He told us to move cars that were not ours, despite us explaining that our vehicle was already parked in the designated area provided. He also took issue with us going out for dinner to explore a local pub, which was completely unreasonable.

He then questioned whether my 5-year-old daughter had a fishing licence, despite the fact that I held a valid licence and government guidance clearly states that a child of her age does not require one. The way this was handled was unnecessary and confrontational—we were only able to fish for around 30 minutes before feeling uncomfortable.

Most concerning, his attitude noticeably changed as soon as he heard our South African accent, which felt discriminatory and unacceptable.

In addition, we specifically booked a pitch with electricity as advertised. However, we were later told that there is no electricity available on the tent campsites. This was misleading, and unfortunately no one offered a solution—only an apology, which did not resolve the issue.

Overall, this was a very upsetting experience and, without question, the worst camping day we have ever had in the UK. This should be taken seriously.”

Aanbevelen aan vrienden Opnieuw bezoeken

Van de manager: Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations.

We take any allegation of discrimination extremely seriously. However, we must respectfully challenge this point. The staff member you refer to has been part of our team for many years and is consistently recognised by guests for his polite, friendly, and helpful manner. We welcome visitors from across the UK and around the world, particularly within our lodges, and we have never received any complaints regarding discriminatory behaviour.

We would also like to clarify that this team member carries out a wide range of responsibilities across the site and would not have had the time to observe guests in the manner described. That said, we regret if any interaction was perceived as uncomfortable.

Regarding your departure for dinner, you were asked to ensure your vehicle was not left on the road and to use the nearby car park so that access remained clear and safe for all guests and emergency vehicles.

In relation to fishing, our staff member is experienced and fully aware that young children do not require a licence. If this was not communicated clearly, we apologise for any misunderstanding.

With regard to your pitch, due to the recent heavy rainfall, ground conditions have been particularly challenging. Prior to your arrival, you were offered a hardstanding pitch as a more suitable option, which you advised was not suitable for your tent. You were also offered a drier grass pitch without electric hook-up. On arrival, you chose to proceed with a grass pitch with electric hook-up, noting that these areas had only just reopened after being closed due to wet conditions.

We appreciate that these factors may have impacted your overall experience. However, we believe the situation has been misrepresented in parts, and we hope this response provides clarity.

Thank you again for your feedback.

Ik was blij met Lovely quiet site

Aanbevelen aan vrienden Opnieuw bezoeken

Ik was blij met Lovely spacious pitches and showers. Well presented entrance and shop, sadly didn’t get a chance to try the cafe but looked good from the walk past.

Ik was niet blij met Bathrooms were a bit messy, no toilet brushes for the previous occupant to clean marks left in the bowl. Also the bathrooms were left a bit smelly. Dog friendly but cannot walk around the lakes and no dog friendly areas marked out.

Aanbevelen aan vrienden Opnieuw bezoeken

Van de manager: Thank you for the review.
Dogs can be walked around the lakes once fishing has finished for the day and can be walked on our field on a lead. This is communicated in our confirmation email so apologies if you missed this. We have replaced the toilet brushes in the toilets and also refurbed the shower block. Our toilets are cleaned very regularly, but unfortunately, we can't check them after every visitor...

Ik was blij met Peaceful quiet site with plenty of space. Toilet and shower block heated. No traffic noise

Ik was niet blij met Postcode provided when on SatNav only directs to M69. Have to input village and street name. Problems with the electric hook up as the designated box wasn’t working, trip switch very flaccid and as I arrived after 4pm unable to get help. Mobile number provided for Out of Hours came back as incorrect. Had to use another hook up point and even had to check that later that night

Aanbevelen aan vrienden Opnieuw bezoeken

Van de manager: Thank you for the review. We do include directions to use in our confirmation email, stating to not use the postcode due to this issue. Apologies if you missed this! The out of hours number is definitely correct so again, apologies if you had issues with this. All posts have now been repaired also.

Ik was blij met Lovely quiet and clean

Ik was niet blij met Hookup points are a little too far around 15m especially when the grass is wet and muddy. Potholes could do with filling in

Aanbevelen aan vrienden Opnieuw bezoeken

Van de manager: Thanks for the review! We have already begun filling the potholes...it was unfortunately too wet for us to this any earlier due to the copious amounts of rain.