A aimé The fishing lake was nice and toilets cleaned regularly.

N'a pas aimé Lack of organisation when you arrive, young, inexperienced staff, not enough of them to be able to show you to your pitch. When we arrived at the pitch after driving round on the uneven ground, someone was in it. Why allocate pitches to people if you have no intention of them actually getting the allocated pitch. Nobody walked round and checked on what was actually happening. Loads of rules broken, noise at night till late, dogs barking constantly, electric go cart bumping into people’s vehicles. Lots of rubbish left astound the pitches on arrival.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for taking the time to share your detailed feedback following your stay at Billing Aquadrome. We’re pleased to hear you enjoyed the fishing lake and that you found the toilet facilities were being cleaned regularly. It’s always good to know when the things that matter during a stay are getting noticed. We’re sorry, however, that your arrival and pitch experience was not as smooth as it should have been. Arriving at your allocated pitch only to find someone else already there is certainly not the holiday welcome we want to provide, and we understand how frustrating it must have been after navigating the site to get there. We have shared your comments regarding the touring arrival process, our teams and pitch allocation with the relevant park teams. We are continually looking at how we can make arrivals smoother and provide better support to our touring guests. Regarding noise, dogs, vehicles and other guest behaviour, we do have park rules in place and we would always encourage guests to notify our park teams as soon as an issue occurs. This gives us the opportunity to investigate and address concerns at the time rather than finding out after the holiday has ended. While we can manage our park and enforce our rules, we cannot always control the actions of individual guests. We’re also sorry to hear about the rubbish you found around your pitch. Our teams are regularly out across the park, including litter picking, and we appreciate how frustrating it is to arrive and find that previous guests have not left their area as they should. We really appreciate your honest comments, particularly your private feedback. Billing Aquadrome is a large and busy holiday park, and we know that good organisation makes a huge difference. We’ll continue working with our teams to improve the experience for our touring guests. Thank you again for recognising the positives while also giving us clear areas to work on. Creating enjoyable stays for our guests is what we strive for, and it’s in our nature to listen, learn and improve.