A aimé Stunning location. Super comfy beds. Everything you need is there.

N'a pas aimé Unfortunately our Welcome was very rude and abrupt and she wasn’t there when we arrived so we weren't aware that we couldn’t use the cold plunge. Apparently it was signposted but upon our “telling off” without so much of a hello and a welcome we were told “no one sees the sign” so maybe be there when guests arrive and show them around first or make a better sign. There is no need for rudeness. There was a lot of noise from other people on site and the sawdust toilet was very very smelly. Drinking water from tap was warm. Everything else was great.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Heyy Zara! Really sorry I come across rude, I merely raised my voice, as it's unsafe for children to be in the area without knowing the rules, and without the proper supervision. As it was really hot that day, I understand why you would of navigated towards the cold plunges. And perhaps not seen any signage! I pointed out where the signs were so you could read them, and take note.. And apologised for sounding panicked, before explaining everything. I was perplexed as to why you re-entered the area again later on that day, without reading the signs I had pointed you too! ? So after explaining again, which in my opinion was polite, but assumed you didn't want to pay to enter the area, I then guided you to the shaded woodland area to sit on the hammocks, as it was a cooler area. Our signs are there for very good reason. And can't be missed, after pointing at them as to here they are. We have compost loos, and if guests don't follow our rules of how to use them properly, (also signed) it can cause a smell, especially when hot. So it's really important that site rules and signage are read and understood. As you booked with us via a third party (Pitchup) there's no way we can make sure that these rules are read and signed before arrival. We can only advise to read the website before coming, and 'hope" that our guests read our signage on site. Im really sorry I wasn't there to check you in. Being the school holidays and very busy, it's hard to be everywhere at once. But i am very easily found, as the site can be walked from top to bottom in 5 minutes! I do remember coming to you on more then one occasion to ask if everything was okay and if you had everything you need! And all seemed good! Any noise issues, you were very welcome to come find me, so I can help sort that situation. And again, apologies for coming across rude. That most definitely was not my intention, and hope in-between that, you had a great time up here! I wish you a lovely future! Haley 🌸