A aimé From what I seen having a walk around lake has lots of facilities

N'a pas aimé Arrived late due to an issue with my vehicle and had to have a recovery mechanic resolve the issue. On arrival the pitch that had been allocated had been occupied. After reporting to security we were advised to pick any available pitch. Albeit we only stayed one night as we were only using this as a stop over. The toilets were dirty with no toilet rolls. Showers were dirty.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed exploring the park and saw the range of facilities we have available around the lake. We’re sorry to hear about the issues you experienced on arrival, particularly after already having a difficult journey. Having your allocated pitch occupied and then finding the toilet and shower facilities below the standard you expected is understandably frustrating. We have listened to our guests and have already made improvements. We have introduced new floor matting in our toilet and shower blocks to help keep the floors cleaner, and we have doubled our park team numbers to ensure our toilet and shower facilities are monitored, cleaned and maintained 24/7, while in peak season, we have also increased the replenishment of essential items such as toilet roll. We’re sorry these improvements were not in place during your visit, but we’re committed to continuing to raise our standards and improve the experience for our touring guests. Thank you again for sharing your feedback. It’s in our nature to listen, learn and improve.