A aimé The playground is okay.

N'a pas aimé We stayed at Lady’s Mile Holiday Park from Friday to Sunday over the bank holiday weekend, and unfortunately our experience was very disappointing. On Friday night, from around 10pm, there were extremely loud arguments and fighting between different families on the campsite. It went on for hours and we barely managed to sleep. We hoped it was just a one-off, but Saturday night was even worse. There was more fighting between campers, this time becoming much more aggressive and violent, and the noise continued until around 2am. What concerned us most was that there seemed to be no intervention or control from management. It honestly felt as though there were no proper nighttime rules being enforced. We were camping with children and did not feel safe or comfortable staying there. The toilet and shower facilities were also very disappointing. They were dirty and did not feel properly cleaned or sanitised — it seemed as though they had simply been rinsed with water. We had paid around £240 for three nights, but because of how uncomfortable and unsafe we felt, we decided to leave on Sunday morning instead of staying until Monday. For that price, especially on a bank holiday weekend, we expected a much better standard of cleanliness, security and management. Unfortunately, based on our experience, it was not worth the money and we would not return

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Réponse du gestionnaire : Thank you for taking the time to share your feedback Maureen. We’re very sorry to hear that your Bank Holiday stay did not meet your expectations. We are particularly concerned to hear about the behaviour and noise you describe. We expect all guests to behave respectfully and observe our nighttime rules, and our security team are available to respond to incidents reported during the night. We would always encourage guests to contact the team at the time so that concerns can be investigated and dealt with appropriately. We’re also disappointed to hear your comments regarding the toilet and shower facilities. Our facilities are cleaned regularly throughout the day, and any issues brought to our attention can be addressed by our housekeeping team. Bank Holiday weekends are amongst our busiest periods and our prices reflect the demand at these peak times, along with the facilities and entertainment available across the park. However, we appreciate that the experience you have described was not what you expected from your stay. We’re sorry that you chose to leave a day early and would not be recommending us or visiting again. Thank you again for your feedback.