A aimé Pitch we were on was OK, but had to move around to try and find ground we could put the tent pegs in as the ground was full of concrete under the grass

N'a pas aimé Washing and toilet facilities were awful, one shower inside and 2 outdoor showers which I can only describe as make shift huts. Very dirty, toss up between wether you were scolded or were frozen whilst showering. Shower curtains badly needed replacing as full of holes. Washing up station, had to be cleaned before you could use it. I know it's camping but I think even basic hygiene standards should be adhered to. Sorry but will not be returning. Nobody to greet you when you arrived, didn't have a clue where our pitch was had to find somebody to show us.

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Réponse du gestionnaire : Thank you for taking the time to leave your feedback. We appreciate all guest reviews as they help us continually maintain and improve our site, though we would like to provide some context regarding your stay. Ahead of your arrival, we provided a detailed site map, pitch guide, and arrival information explaining our self-check-in process and layout. During your stay, when you raised concerns regarding the distance from Pondside Pitch A1 to the facilities and our advertised unisex layout, we immediately offered to relocate you to an alternative pitch closer to the amenities. We also offered a 50% refund should you have preferred to cancel your stay given the severe storm warnings and wet conditions that weekend. You chose to remain on your original pitch. Regarding the pitch itself, Pitch A1 is clearly listed and booked as a combination grass and hardstanding pitch, which features a solid sub-base designed to support vehicles and trailer tents alongside the grassed area. We take site cleanliness very seriously and clean our facilities regularly, though heavy rain and mud during stormy weather present extra challenges for wash areas accessed from outdoors. That said, we take practical feedback on board: the shower curtains have since been replaced, and our shower temperature controls are being checked to ensure consistent performance. We are sorry that your experience did not meet your expectations under challenging weather conditions, and we wish you all the best with your future camping trips.