A aimé Very clean and welcoming park. Best we have stayed at. Pub and food great. Toilets and showers great. Will definitely come back again.

N'a pas aimé Nothing

Recommanderait à des amis Séjournerait à nouveau

A aimé Clean bathroom blocks and disposal points. Always plenty of loo roll and hand soap. Food in restaurant was really nice. Close to the seaside and in particular whitesands beach, which was very pretty. The kids park area was really good.

N'a pas aimé Well…. Not a pleasant or stress free arrival. No signs on arrival for tourers, so we drove too far into the site and got stuck with no where to turn. I ran into the reception to check in and said “where were we meant to be/park and where were the signs etc. she ignored those comments 3 times. No “welcome” etc or apology. So i got the plot info and left the office, we managed to get turned and had to go back to where we came from. Got sent to pitch 13 which was on a slope/hill and a corner!!! Awful place to put a pitch. Was soooooo windy we had to take down our awning after 2 days. The shop shuts at 5:30pm!?!?! Online it said it shut at 10pm. First visit to restaurant and it was very busy so was told it would be a 30min wait for the food, which we said ok. We ordered at the bar and took a table, was £102!!! £18.95 was for a burger and a few chips and £14.95 for basically one scoop of macaroni and a garlic bread. It was a meal for 4, we had 2 starters and 3 mains and one kids meal. And 4 drinks inc one pint of tennants. We were waiting 40mins then waitress came out and said that there were no halloumi fries left and did we want to choose something else!! So we chose garlic bread. Then the mains came out before the starters and I had to ask for them. Finally it was all there and we couldn’t believe the small portion sizes. On a plus. We did all like the food. The facilities were a let down. Entertainment area was so unwelcoming the kids wouldn’t go in. They had the kids disco, then the over 18 only bingo then the normal disco. So if u have kids u could go to disco then leave for the bingo then go back for the music etc at 9pm. The pool table was out of order. Several machines in arcade didn’t work. Some were shouting “call an attendant”. Most didn’t give out tickets after playing. There were boys shaking the 10p machines to get the coins to drop and no-one supervising so the alarms were going off and they boys didnt care. The vibe was totally off and my kids felt uncomfortable in there. The ticket machine ate the tickets my daughter did get and didn’t give out a receipt as it said it was jammed. So I waited at bar and told the supervisor guy there and he just shrugged and said “it always does that”!!! So we left. Went swimming! Omg it was awful. Changing rooms (smelling of urine) had 4 cubicles so we had to stand and wait to change as they were full, lockers were so small we couldn’t fit our stuff in. Had to hang up coats and just hope they were still there after. Once you had changed then you had to go back through the reception area with your swimming costume on and into pool area. 🫣 that was embarrassing. pool was dirty and with rough edges and so small it was awkward. Jacuzzi was closed. Sauna you had to go through the office to get into. Lifeguards sat in office on counter tops. Pool had large open areas for the filters and my daughter put her hand in to see what it was and I was like “NO”! the steps were so far into the pool that we both hurt ourselves on them as you couldn’t see cause the water was cloudy!! Other visitors coming right to side of pool to sit and watch. Which was weird. I felt like it was a good idea for a holiday location but not well ran or thought through. Ps WiFi reception very poor. Ran 4g and used all our data twice.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for taking the time to share such detailed feedback. We’re pleased you enjoyed aspects such as the bathrooms, food, location near the beach, and the children’s play area, but we’re very sorry to hear how many parts of your stay caused frustration and disappointment. Your comments regarding arrival signage, pitch allocation, staff interaction, food service experience, facilities, entertainment areas, swimming pool layout and condition, WiFi, and overall management have all been noted. This is not the experience we aim to provide, and we appreciate you being so open about what went wrong. Please do get in touch with us directly to discuss any aspect of your stay further. Best wishes, Team Verdant