Laugharne View Caravan Site

A aimé Absolutely stunning views and facilities
The music was unreal
The hosts were fantastic

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Réponse du gestionnaire : ah thank Aarti - hopefully see you both soon!

A aimé This campsite is an absolutely amazing location - although up a steep hill if you choose to cycle there like I did! The owner was amazing and me feel very welcome. The lovely surprise bonus was the on-site bar. It was a great way to finish a long days cycling with a cold beer and some tasty loaded nachos. The sunset view was fantastic. I felt rested and ready for the next day of my trip. I would definitely recommend this campsite.

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Réponse du gestionnaire : What a lovely review - thanks! hope your cycling trip went well!

A aimé Lovely location, well priced, toilet and shower block small but sufficient

N'a pas aimé Recycling bins too small and nowhere to put general rubbish was unusual to say the least

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Réponse du gestionnaire : Thanks for the review - yes unusual but probably the way it all needs to go. We have separate bins for plastic/cartons/metal/glass/batteries/dog waste/food... in the past when you have general waste then everyone leaves their black bags (full of waste that can be recycled) plus all their broken chairs plus general items like crockery from those deciding to spring clean and sort out their vans. Our strict recycling rules have filtered out all these guests.

A aimé Warm welcome from a professionally family run site. Facilities are clean and well maintained. Pitches are a great size. They brew a fantastic pint and are super friendly at Taylors Tow Bar, which has live music on weekends!

N'a pas aimé That I couldn't stay longer!

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A aimé Fantastic views. Clean and beautifully kept. Owners are amazing and the entertainment was great. Had a lovely time, would definitely recommend this site, and we are going back

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A aimé Lovely few days at Laugharne View. Great location with wonderful views over the estuary. Site has its own bar serving food and live music on weekends which was a bonus. 30 minutes walk to Llansteffan but also local bus runs until about 6pm. Sian and Matt very welcoming, facilities clean, level pitch. Would recommend.

N'a pas aimé Nothing really but note that although you can leave your recycling on site you need to take your general waste away.

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Réponse du gestionnaire : Thanks both!

A aimé Quiet, nice views, great showers and other facilities.

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Réponse du gestionnaire : Thanks both!

A aimé Beautiful views & a friendly welcome

N'a pas aimé Although toilets were clean the distance from the camping field was much too far

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Réponse du gestionnaire : Thanks for the review Jayne - yes it is over 150m which is why we state the distance on our listing on pitchup and again on your booking confirmation. We suggest prospective guests read the information carefully before booking to avoid disappointment.

A aimé The view was nice, easy access to EHU & Water on pitch.

N'a pas aimé The attitude of the female staff member, who was quite rude and abrupt when shouting across to us and wagging her finger that "Day guests aren't allowed"
It also states 'bar on site'... it was closed

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Réponse du gestionnaire : Thank you for your lovely review. Your review follows an incident where your unregistered guests arrived with you for your 1 night stay and looked ready to stay for the duration of your visit. Shortly after your arrival, I greeted you and noticed your additional, unpaid for guests. I gave you the benefit of the doubt at that point that they were staying for a cuppa. I patiently waited for nearly 3 hours your instruction to say that you had altered your occupancy or to gain permission for your guests - and of course offer to pay the additional charge.

Our terms - clearly stated before your booking and reiterated on your booking confirmation - state we do not permit day guests. This is not only for safety and insurance reasons, but because our paying guests fund the upkeep of facilities. Allowing non paying guests to use them would be unfair to everyone who books and pays correctly, which is why we apply the same rules to all visitors, especially those who we have never seen before and who are staying 1 night.

I waited nearly 3 hours for your guests to leave, but once I saw the wine coming out, I thought it necessary to casually mention as I walked past ' Just a reminder, day guests are not permitted'. Your unauthorised guest flippantly shouted ' we are just leaving'. There was no apology or claim of not knowing the rules - only an aggressive annoyance at being caught. We don't allow freeloaders to use the facilities that are paid for by others. We manage our site, which means we enforce our rules for safety, fairness and respect for the guests who follow our rules.

In this situation - there was nothing I could have done not to get a 1/10, but I will certainly not shy away from confrontation. On my site, I will not allow the minority so spoil anything - they just get banned, so that I can keep my prices as low as possible for the majority. I thought about phoning you, texting or possibly just entering your pitch with my card reader and charging you the appropriate tariff. In hindsight - I wish I had done the latter so I wasn't out of pocket on top of having a horrifically low unfair score.

Primarily the bar is open weekends (Fri/Sat) and there are higher nightly tariffs for pitches due to this. Occasionally we will open on other nights. If the bar is important to prospective guests then please check on our @taylorstowbar socials. I think we all know that given my supposed finger wagging incident that even if the bar was open - you were not going to use due to you being so hard done by.

On a plus - despite the low scores for all our other categories - we can assume that you did not really see any fault in the site as a whole:

Wifi Low Score: We do not state that we offer this facility.

Cleanliness: No mention of it being unclean or untidy. When you and your unauthorised guests were using our facilities, I could see the 4 of you having a good poke and discussion around the shower/toilet block and bins. It can be assumed that you found no fault otherwise, I'm sure you would have included every detail.

Facilities: I assume the bar being closed despite your low tariff of £25 per night for a hardstanding serviced pitch led to this low score.

Value for money: Obviously - you wanted 4 people to be included within the tariff you paid for 2 people which has led you to this dissatisfaction. In reality - you saved yourself £10, so I feel you had good value for money.

Location: You chose the site based on its location so that is confusing. I can only assume, you are referring to the location of your pitch - to which was not hidden enough for you to do as you pleased.

Customer Service: Thank you for your private feedback informed me that I require customer service training. We are aiming to build a really special site with spectacular guests - we filter out all those not suited to the site and ban anyone that is not respectful and well mannered. As a sole trader, I'm fighting back against entitled behaviour that spoils the experience of the majority of our honest guests.

If any prospective guests are concerned about this review - then hopefully we have answered any questions you have.

A aimé Really friendly staff, facilities very well maintained, beautiful location with some fantastic views.

N'a pas aimé Camping area a fair walk from facilities, possibly installing extra toilet/wash units or relocating caravans and camping area. But only a small issue

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Réponse du gestionnaire : Thanks for the review - Although it would be ideal, it isn't a priority for us to put any facilities down in the camping area. It would be too cost prohibitive and would result in the tariff's going up considerable. Our only priority is to improve current facilities which are all located at the entrance. Glad you had a nice time!