Coldstream Holiday Park

A aimé Comfotable Camping pod
Warm & Dry
Great Location

N'a pas aimé no Kettle in pod or pot wash to make a brew
showers a bit small

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Réponse du gestionnaire : Thanks for your review! We're glad you enjoyed the camping pod, and that you found it comfortable, warm, and dry. It's great to hear that you liked the location as well.

We apologize for the lack of a kettle. We'll definitely take your feedback into consideration as we continue to make improvements. We also appreciate you letting us know your thoughts about the showers.

Hopefully we will see you again in the near future.

Kind regards,
Coldstream Team

A aimé It is a well kept and well run site. Lovely countryside setting and very peaceful.

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Réponse du gestionnaire : Thanks for the fantastic review! We're so glad you enjoyed the peaceful, countryside setting and found our site well-kept. We hope to welcome you back again soon.

Kind regards,
The Coldstream Team.

A aimé Friendly staff, beautiful site,

N'a pas aimé Nothing

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Réponse du gestionnaire : Thank you for your feedback!

We hope to welcome you back soon!

Kind regards,
Beth

A aimé Friendly staff. Good size pitch. Brilliant location for both Edinburgh and Northumberland day trips.

N'a pas aimé Very noisy in the evening with people playing music/ watching tv at full volume. Toilets often dirty, had to clean showers before using and mop floor after other people every time I went in.

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Réponse du gestionnaire : Thank you for your review. We're glad to hear that you found our staff friendly, our pitches a good size, and our location brilliant for day trips to Edinburgh and Northumberland.

We are, however, very sorry to hear about the noise issues and the condition of the toilets and showers. We have a strict policy regarding noise to ensure a peaceful environment for all our guests, and we're disappointed that this wasn't upheld during your stay. We will be speaking with our wardens to ensure they are more proactive in managing noise complaints.

We're also very concerned about your comments on the cleanliness of our facilities. This does not meet the high standards we set for ourselves, and we apologize for the lack of hygiene you experienced. We have addressed this with our cleaning team to ensure our facilities are cleaned to a higher standard, and that all guests can enjoy a clean and pleasant experience.

We hope you will consider giving us another chance to show you the high-quality, peaceful stay that we're known for.

Kind regards,
Coldstream Team

A aimé Lovely location with good sized pitches.
Nice clean site with good amenities.

N'a pas aimé Let down by noisy group of girls in 2 tents.

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Réponse du gestionnaire : Thank you for your feedback! We're so glad you enjoyed our lovely location and the size of our pitches. We also take a lot of pride in keeping our site clean, and we're happy to hear that our amenities met your expectations.

We're very sorry to hear about the disturbance caused by the group in two tents. We want all of our guests to have a peaceful and relaxing stay, and we're disappointed that this wasn't your experience. We have a strict policy regarding noise after 10 PM, and we regret that this wasn't enforced effectively during your visit.

We hope you'll give us another chance to provide you with the peaceful stay you deserve.

Kind regards,
The Coldstream Team

A aimé The campsite set up was good

N'a pas aimé The Porter cabin toilets and shower was disgusting
Only two toilets and two showers that small job to get dry
one shower the floor was flooded

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Réponse du gestionnaire : Thank you for your review. We're glad to hear that you liked the campsite's layout.

I am very sorry to hear about your experience with the toilet and shower facilities. This is certainly not the standard we aim for. We provide a leaflet to all touring and camping guests at check-in about our amenity block etiquette, and we also leave cleaning products for guest use, though we know they aren't always used as intended. There are also two overflow units at the back of the block, with a notice directing guests to them. I'm sorry if you missed these during your stay.

We take your feedback seriously and will be addressing these issues with our cleaning and maintenance teams immediately. We hope to have the opportunity to provide you with a much better experience in the future.

Kind Regards
The Coldstream Team

A aimé We loved it! I would, most definitely, want to come back to this site. It was SO very peaceful. We only stayed for one night, as we were touring, but, I could easily book next summer for a week and use this site as our base. We also loved Coldstream, itself.

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Réponse du gestionnaire : Thank you so much for your wonderful review! We are delighted to hear how much you loved your stay with us and that you found our site so peaceful.

It's fantastic to know that even on a touring stop, we made such a positive impression. We'd be absolutely thrilled to welcome you back next summer for a longer stay, and it's great to hear you enjoyed Coldstream, too.

We look forward to seeing you again soon!

Warm Regards
Team Coldstream

A aimé Found the site clean and the staff friendly and engaging. A clear oversight by warden was present, noticed by the quick responses to clearing rubbish, delivering logs and managing noise. Having camped regularly elsewhere, I found here there was a presence of respect by other campers. The toilet block was cleaned twice a day and this reflected on the high level of hygiene noticed when visiting.

N'a pas aimé Partner thought the toilet block was small, and quite a lot of spiders present. Maybe because I’m a male, I didn’t feel there was any issues. There were only 4 toilets/showers but for the height of summer camping, never experienced any queues.

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Réponse du gestionnaire : Thank you for taking the time to share your feedback. We're thrilled to hear that you found our site clean and our staff friendly and engaging. We take great pride in our team's responsiveness, whether they're clearing rubbish, delivering logs, or managing noise, and we're so glad you noticed their efforts
.
We appreciate the feedback from your partner about the size of the toilet block and the presence of spiders. While we're happy to hear that you never had to queue, we understand that the size might be a concern for some, especially during peak season. We will take this into consideration for future improvements. We'll also look into better ways to manage the presence of spiders, as we want everyone to feel comfortable using our facilities.

Your detailed review is incredibly helpful, and we hope to welcome you back again soon!

Warm Regards
Team Coldstream

A aimé Very friendly clean site

N'a pas aimé Nothing to dislike

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Réponse du gestionnaire : Thank you for your feedback. I am happy to see you loved our site and found the prices reasonable. We're sorry to see that your experience only scored a 2 out of 10. We hope you'll consider staying with us again in the future, as we are always working to improve and would love the chance to earn a higher score from you.
Warm Regards
Team Coldstream

A aimé Very friendly site .facilities are good and clean . Amble showers for the amount of tourers on site, busy bank holiday so site seemed full .
Reception staff were excellent, really friendly and helpful . Really close to Coldstream, 10 minute walk into town . Nice walk by the river . Lovely pubs with good food .

N'a pas aimé Nothing , no complaints, all good .

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Réponse du gestionnaire : Thank you so much for your kind review! We're thrilled to hear that you had a great stay with us, especially during a busy bank holiday.

It's wonderful to know that you found our site friendly, and that you were happy with the cleanliness and number of our facilities. We take great pride in our team, so your compliments about our reception staff are especially appreciated.

We're also glad you enjoyed our great location and were able to take advantage of the easy walk into Coldstream and along the river.

We hope to welcome you back again soon!

Kind Regards
Team Coldstream