Wheal Rodney Holiday Park

A aimé Allowed us to book in 30 mins early. Pitched our tent unknowingly over lapping the pitch adjacent, stopped taking bookings on this adjacent pitch losing revenue the whole 5 days we were there so we didn't have to repitch our tent. ( amazing gesture ) We look forward to staying at this site in the future. All the very best, from ozzy and rhonda

N'a pas aimé Nothing to dislike

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Réponse du gestionnaire : Ozzy and Rhonda, thank you so much! We pride ourselves in providing excellent service and doing all that we can to help our guests. On occasions pitches are ready before 1pm, so when it’s possible, we are able to welcome campers before the check-in time. Our lovely maintenance man John, was happy to find a solution so that you did not have to move your tent. We are thrilled to hear that you had a great experience at the park, and hope to welcome you back soon. Have a great summer!

A aimé Nothing

N'a pas aimé Site too small for a 7.5 metre motorhome, plus additional vehicle. Tiny pitches, too cramped and no room to feel comfortable with awning out and potentially a wind break.
The photos online are misleading. Access is an issue as the motorhome grounded upon driving through the entrance to the site. There is no room to park when checking in.
We asked for a refund or at least a part refund, but we were declined.

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Réponse du gestionnaire : We are disappointed that you liked nothing about our site especially as you spent a grand total of 7minutes here. In the 20 plus years our family has run this park we have never before experienced anyone "grounding their motor home, upon driving through the entrance". Motor homes of your size and larger, regularly stay here with no problems at all.

We are very proud of our site and our high scores on Pitch Up. Here is an extract from our listing : "Drive down a country lane surrounded by fields to reach small, family-run and exceedingly esteemed Wheal Rodney Holiday Park, a mile from Marazion and a short saunter to St Michael's Mount".

We are very clear that we are a small family run business in the middle of the countryside. The majority of photographs on Pitch Up are uploaded by our guests who enjoy the peace and tranquilly our site, and return year after year

You were quite rude to one of our members of staff, who offered to move you to a larger pitch but without looking around our site you declined, stating that you didn't like the site. You then demanded a refund. Our staff member correctly advised you to contact your booking agent.

All of our pitches are different sizes, you were allocated a pitch using the measurements you gave on pitch up. Your pitch was 2metres longer than your vehicle and and 7 meters wider than your vehicle. There is ample parking in our carpark or one of our other 3 parking areas for you to park your car. There is also an option on Pitch Up to book a much larger pitch which costs an extra £10 per night, You did not choose this option. Pitch 1 for example is approximately 18m x 22m.

We hope you found happiness in a large holiday park more suited to you taste, and had a lovely holiday!

A aimé Absolutely amazing again, well presented site, extremely clean and tidy facilities, top quality greeting and staff are amazing, sorted our reservation out due to a last minute change of plans, would highly recommend 😀

N'a pas aimé Nothing to dislike 😁

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Réponse du gestionnaire : Amanda, many thanks for your kind words and returning again this year. The reception team were happy to help with your last minute plan changes when you arrived. It really worked out quite favourably for you all, didn’t it?! We’d all love to see you again next year for a 3rd visit. Have a great summertime.

A aimé Peaceful location with friendly staff. Close enough to Marazion to walk with a choice of two routes. Well stocked shop if needed and good facilities.

N'a pas aimé Backing onto the pitch is not for a novice. Maybe a little less parking in that area would help.

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Réponse du gestionnaire : Thank you for taking the time to post a review, S & C. We're so pleased you enjoyed your stay and found the facilities clean, and the staff friendly. Pitch 1 is a favoured plot. It is approximately 18x22m, near the entrance and includes 2 electric hook-up points and parking for two cars too. We really hope we get the chance to host you again.

A aimé Very quite and peaceful, pool was lovely

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Réponse du gestionnaire : Melanie, thank you so much for giving us top scores in your review. All the staff enjoyed hosting you & G, and your doggie too. We’d love to welcome you back!

A aimé The site was always clean, staff where always happy to talk, even campers where all lovely. Enjoyed the pool to

N'a pas aimé Hills

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Réponse du gestionnaire : Thanks for your top scoring review, Amanda! We are pleased that you had a wonderful holiday and found the park clean and staff chatty (we love a good natter with our lovely guests). If you’d like to visit again, please get in touch so that we can replenish the ice-cream freezer with Feast and top-up the cosy 3.1 tog camping socks! Thank you again, we all enjoyed hosting you both.

A aimé Toilets and showers very clean
Campsite quiet and friendly
Short walk to Marazion

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Réponse du gestionnaire : We appreciated you writing a review. Many thanks.

A aimé Everything was perfect! The staff were friendly, cheerful and super helpful. The site was pretty and extremely well maintained.

N'a pas aimé There was nothing to dislike!

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Réponse du gestionnaire : Thank you for your kind words, Jo. Both the housekeeping team and reception staff frequently get mentioned in online reviews. We appreciate your acknowledgement of the maintenance men! They all work extremely hard to keep everything operational, as well as taking care of the beautiful planters and hanging baskets, pitches and park ground. We hope to see you both (and your lovely dog) again in the future.

A aimé Plenty of room on pitch, showers are great, toilet were clean, well stocked shop and friendly staff

N'a pas aimé Pool was a little busy and changing area does feel very private

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A aimé The bathroom, the swimming pool, the size of the site, the shop, the pitches, the location.

N'a pas aimé I wish there was one extra toilet in the men's bathroom as sometimes there was a wait.

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Réponse du gestionnaire : Stephen, thank you for staying with us! It’s pleasing to hear that you enjoyed our amazing swimming pool! We superheat our water to an enjoyable 32°C. Your comment regarding the toilet has been highlighted to the park managers, thank you. We hope to welcome you, S, and your doggie back again in the future.