Hollym Leisure

A aimé : Comfortable,
Welcoming hosts
Good location
Breakfast included

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A aimé : The hosts were friendly and welcoming, they were happy for my little boy to run around, feed the chickens and play. The hot tub was amazing as was the place.

N'a pas aimé: Beds were uncomfortable

Recommanderait à des amis Séjournerait à nouveau

A aimé : We had an amazing time at the lodge. The location is perfect, not too far from shops and the beach. The pod itself was great, the beds were comfy and it was very clean. The hot tub, bbq and picnic area were a much-appreciated luxury and made our time at the pod. The owner was very friendly and gave us a great recommendation of where to go on our last day. Couldn’t fault it and would certainly want to come back!

N'a pas aimé: Nothing disliked, the only thing which would have been useful is a hose or some sort of running water for dishes.

Recommanderait à des amis Séjournerait à nouveau

A aimé : Pod was clean and comfy. Hot tub was warm on arrival. They got us birthday banners at request. Breakfast hamper was lovely.

N'a pas aimé: On our first night in the pod our key snapped in the door as we were trying to get out and go to the loo. We had to climb out through the pod window and knock on the owners door to ask for help to get out of the pod as the key was lodged in the door. The owner was very rude to us and said it was something we had done by turning it the wrong way and it definitely wasn’t the locks because he had fitted them so they couldn’t be faulty. We were told we couldn’t have the spare key to lock the door so had to leave our belongings in an unlocked pod during our stay. We felt very uncomfortable and unwelcome the rest of our stay. The toilet is a walk away from the pods and is a shared toilet for not only people in the pods but also for people at the garden centre just next to the site which we weren’t made aware of.

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Réponse du gestionnaire : Hi Thankyou for your review and I am sorry if you felt the owner was rude to you. Inside the pod folder is an emergency mobile number on the first page at the top. This could have been called to avoid climbing through the pod window. The owner came to your pod at midnight, with pliers, to open the door because you somehow snapped the brass key in the lock. It was explained that the master key was needed to get another copied. That’s all. The owner had this done in Hull. I appreciate it meant the door to be unlocked - he explained it is a safe area. We did not charge you for the replacement key. No one in the tearoom or garden centre knew what happened so I don’t understand how you feel you was made to feel unwelcome. The pods etc are cleaned thoroughly and double checked especially because of covid. If you found a cobweb, as an example, the pod is in the countryside so despite removing a cobweb it will appear again. Facilities/ child friendly/ activities: You did not visit with children. We only add to Facebook and Pitchup what we have - Countryside location Tearoom Garden centre 5 min drive to Withernsea Over the crossroads is a local pub We have never claimed to have anything we do not have. The owner returned to the pod as you were unable to lock the door with the new key. The owner explained you lift the handle. With regards to the loo, yes tearoom guests have the option to use. If you were to stay at a holiday park with several pods and a toilet block, several people would use the toilet facilities. Nor do we think it appropriate to have the toilet right next door to a pod. I am pleased you liked the hamper, banner and hot tub.

A aimé : Hot tub
The pod

N'a pas aimé: Decking area needs some tlc

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Réponse du gestionnaire : Thankyou so much for the review and it was lovely to meet you both. The decking is booked for a repaint later this month so apologies not action prior to your visit.