Ketch Caravan Park

A aimé Visited the site 2 years ago and loved the location. Can walk along river to Worcester which is a lovely town. New toilet block is modern and clean. Lovely views across the river to the Malvern hills. Close to m5 so good for a stop over if heading for the south coast.

N'a pas aimé Sorry but must say not thought out from a campers point of view. This may not put you off and if it does your missing a gem but you need to know the following .
Had to drive to take toilet to be emptied as long walk. Yes a long walk to toilet block .ladies has 3 and 3 showers gents has 2 of each. Yes within regulations but still not many for 24 pitches. So be prepared for a wait. Steps from tourers are at the end so again a long walk and are extremely steep as in the height of each step. Not easy to navigate especially if carrying pots to be washed. One of the water taps is at the top of these steps. You could never get a water butt up and down. Reception said they are reinstating the steps in the middle. PLEASE NOT SAME AS AT THE END . You will need to loose a static pitch to do this though. What did concern me was there isn’t enough space in shower cubicles to get dressed. I walked in as someone was dressing in main area. This isn’t a problem except when I was in the toilet cubicle a day later the male cleaner came in without checking or saying he was entering and nothing outside to say male cleaner. This could be very upsetting for some people. Especially young girls. The grey waste isn’t easily found . It’s a grate the lay-by area as you drive in . Nothing to say what it is. It may not bother you but everything is just too far away from the touring pitches. The owners are putting a lot of money and effort in but it just didn’t work for us.

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A aimé Location to shops, Harvester and Toby pubs. Bus stop within walking distance of campsite. Newly refurbished toilet block. Welcomed by staff and given information on arrival.

N'a pas aimé As mentioned in previous reviews the design of the campsite makes it difficult for touring vehicles. The toilet block and Elsan point are situated a considerable distance from the touring pitches with only one set of steps to access them which is a distance from the tourers and not suitable for the disabled or those lacking good mobility. The site information leaflet advises visitors not to walk up the banking to access the facilities. The campsite has a public footpath crossing it and we observed groups of young people on more than one occasion, hanging around the tourers. We felt that security could be an issue. The walk along the river to Worcester was pleasant but the pathway is overgrown in many areas. We found the road noise from the dual carriageway above the site to be constant and very loud. The campsite is in the process of being developed with a large number of empty static vans and empty concrete pitches which resemble a work in progress.

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Réponse du gestionnaire : Hi Thanks for your review, Yes the static part of the site, Upper level is a work in progress though there is no physical work to take place, roads are laid, infrastructure is complete and bases are laid and everything is clean, we have fully re developed every inch of the site. The touring area is complete. The toilet block is also brand new and complete. There is a designated path to the loo block, Its not a great idea to climb up a bank!
We do not say the toilet block is close to the pitches, it cannot be as the touring area floods out of season , the toilet block is on the higher level.

We have site wide CCTV, electric gates and an on site warden, security has not been an issue.
Thanks
Emma

A aimé Not alot

N'a pas aimé Disabled facilities n family room not available as not finished which was a problem to me curt answer from manager it doesn’t state there are any on website I screenshot it while there n it states there is toilet block up steps n on top level walking through static caravan bases n pipes sticking up shower cubicals more like toilet cubicals impossible to wash dry n keep clothes dry only hooks n a corner shelf for shower gel rubbish bins a good walk away chemical facilities right at top of site had to use car to empty loo public foot path at bottom n public using toilet facilities riverside very overgrown needs trimming so you can enjoy the view workmen doing new fishing platforms had a digger for my view one day manager not on site on one occasion as electric went n said he was an hour away thankfully it came back on kids playing football on static caravan bases n noise vibrating through ground good walk to Worcester not suitable for all same to bus stop as all up a steep hill n bus service not good pub n shops there too only accessible in the car for us not been a pleasant experience spoiled our last week of a 5 week tour in our caravan definitely will not be using this site again even after it’s finished

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Réponse du gestionnaire : Thank you for your comments
They are taken on bored though it is not hidden that you have to walk to the toilets. Although we are finishing the wet room / family room all the other showers / toilets are fully accessible.
You are keen to leave a comment but clearly don’t read them.
I say it on more or less every respond.
The site is in central Worcester. It is on the river banks. The facilities can not be on the touring field level. It floods every year out of season,
The pub and shops are literally at our gateway.
We are maintaining our fishing pegs at the moment. The site is fully re furbished and we are busy maintaining and bringing the final features to there fullest potential.

A aimé That the site is open again after a period of closure, location for visiting Worcester.
Nice to see that they are doing something to the fishing swims which haven't been maintained for years.

N'a pas aimé Not sure who decided on the changes but whoever it was they aren't campers! The walk to the toilets is ridiculous, why oh why did they remove the steps in the middle! The blue and grey waste points are miles away with the options of having to drive there, walk along the bumpy track or try and carry it up the steps and across the gravel before you reach the tarmac path at the top! Not good if you are getting on in years or disabled. On that point you need to look at the Equality Act 2010 which you have clearly not looked at and are leaving yourselves open to litigation. Whilst they may have had ' grandfather rights' previously they need to comply with the regulations as with any other new build or major refurbishment. The mens toilets now incorporates the washing machines/ dryers which adds to the oppressive heat and the women's toilets houses the washing up areas, whilst both areas are closed off by a separate door it's not ideal and has reduced the showers and toilets to the bare minimum which makes for queues in the morning. Incidentally they weren't cleaned whilst we were there. Hopefully the owners listen to their customers as I am certainly not the first person to raise these issues.

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Réponse du gestionnaire : Hi
thanks for your review.
We have run campsites for 15 years and are well aware of what people want and need.

Yes you are correct that the length of the toilet block is a walk from the touring field, the bottom level floods out of season, though you can reach them on a level path or steps and all the facilities are easy access.

You are incorrect about the amount of toilets showers needed per pitch we have followed licensing on every aspect, there are more than needed in fact.

The toilets are cleaned every morning and every afternoon
thanks
Emma

A aimé Excellent

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Réponse du gestionnaire : Thank you very much
Hope to see you again
best wishes

Emma

A aimé Location is excellent to explore Worcester. The toilet block was clean. View of the Malverns is beautiful in the day and lights up in the night.

N'a pas aimé Toilet block can be a long walk. Needs a central access path.

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Réponse du gestionnaire : Thank you for a lovely review. the toilet block has to be high from the site as the lower level floods out of season,
thanks for taking the time to leave a review
Best wishes

Emma

A aimé Large pitch riverside views very peaceful,very friendly staff excellent position for amenities pub just outside site with a supermarket and b&m very pleasant stay

N'a pas aimé We found the toilet block a good distance away riverside walk very overgrown walk to Worcester was further than we thought but it was a Sunday no buses but bus stop just outside site with.

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Réponse du gestionnaire : Thanks for a kind review
Best wishes
Emma

A aimé Site very clean and well organised. Staff were friendly and very informative.

N'a pas aimé Toilet block a long way from our pitch.

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Réponse du gestionnaire : Thank you very much for a kind review

Emma

A aimé Location - on banks of river. Lovely Riverside walk into Worcester. (Approx 2 miles).
Toby carvery, Harvester and Aldi on the doorstep.
Lovely clean facilities.

N'a pas aimé As mentioned by previous comments, toilet block is a bit of a hike.
Road noise from nearby Road Bridge.

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Réponse du gestionnaire : Hi
thank you for a lovely review, pleased you enjoyed your stay.
Best wishes
Emma

A aimé We been coming to this site for years and we stopped when it was tired. And now that it’s had a fantastic overhaul we shall be returning. A great location friendly staff.

N'a pas aimé No view of the river, but I understand it’s a working progress. Could do we a more waste water points local to tourers

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Réponse du gestionnaire : Thank you for a lovely review, unfortunately we cannot put any service points etc in the touring field as it floods and causes contamination.

Best wishes

Emma