Greenacres Campsite

A aimé Lovely, dog friendly campsite with a laidback atmosphere, good pitch sizes, clean facilities and fire pits for hire.
They have an onsite shop and cafe and are located next to the public footpaths to Coleford.

N'a pas aimé Nothing really

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A aimé Everything ,really nice clean site ,very helpful owners would definitely recommend

N'a pas aimé Nothing kids play area could be better but no real problem

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A aimé Shower / toilet Facilities, layout of the site, location

N'a pas aimé Nothing

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A aimé Superb site- our 3rd stay. Great value for money, Massive pitch and first class facilities. Wouldn't hesitate to stay again.

N'a pas aimé Nothing

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A aimé Great campsite, good facilities, reasonably priced and located near to the forest. Would definitely recommend.
At the time of stay nice and quiet.

N'a pas aimé Nothing

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A aimé Clean site very close to local attractions

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Réponse du gestionnaire : Thankyou for leaving a review, we're glad you enjoyed your stay! We hope to welcome you back soon.

A aimé well laid out pitches when on the campsite

N'a pas aimé Steep hill with very poor off road surface from the main road until you reached the campsite

charge of £1 per day for wi-fi connection ( 2 users = £2 per day)

grey water waste awkward to use with wastemaster

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Réponse du gestionnaire : Thanks for your feedback.
We are looking forward to starting work on the drive at the end of the season - we can't wait!

A aimé Large pitches, small site, quiet, easy walking distance to Coleford town.

N'a pas aimé Portaloos in camping field were unclean on first night closed the rest of my stay (4 nights). Extra costs for electric and wifi. No one around to check me in.

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Réponse du gestionnaire : I am very sorry about the portaloos - mortified in fact - they were meant to have been collected before your arrival and were on site for a private function earlier in the week. As soon as I realised they had not been collected, I locked them, as they were not intended for use by our campers.
I am pleased to see that you gave us a 5/5 for cleanliness though and am happy that our toilets and showers were up to their usual standard.
We are only a small family runs site so it is not possible to man reception 24 hours. When guests arrive after hours, we leave a notice with directions to their pitch, along with our phone number if any assistance is needed – we live on site, so we’re always close by if needed.
To clarify, there was no extra charge for the electric - please check your original booking on Pitch Up - you had not added electric to your booking and therefore had not paid for it so we charged you when you were here even reducing the cost as your usage was so low.
Lastly, we’ve found it necessary to charge for Wi-Fi to help prevent heavy downloads (like movies) from slowing it down for everyone. I hope that makes sense!

Thanks again for your feedback, and I hope we get the chance to welcome you back soon!

A aimé Lovely clean site

N'a pas aimé Setting up the electric and then only last until midnight and cost me £10 - we only used the kettle once as the van had solar for lights

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Réponse du gestionnaire : Hi Teresa
Thank you for your feedback. We’ve recently installed and are currently trialling new MetPow meters with the aim of moving to a pay-per-kWh system next season, instead of the current flat rate of £6 per night (not £10). We believe this will be a fairer approach, especially for guests like yourself who use only a small amount of electricity.
The system operates via an app, and it’s possible that you may have accidently set the departure time to midnight instead of midday. If so, the power would have switched off automatically, but you could have reactivated it through the app.
We really value your feedback, as it will help us improve the instructions and guidance we provide for using the new system.
I am pleased to see that otherwise you loved the site and hope you will consider returning to try out the app with clearer instructions in place.
Best regards
Maureen

A aimé Quiet, clean, nicely kept site

N'a pas aimé The way the electric is to be supplied - need to use tech , ie download app etc.
Also entrance road could do with potholes being filled in

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Réponse du gestionnaire : Thank you for your review. I am pleased you enjoyed your stay and hope to welcome you back.
We are trialling the electric app as a step towards metered usage next year - it is good to know what people think and we will take that on board for when we launch it next year.
The drive is next on our list - we are currently waiting on planning permission to alter it and are looking forward to starting work at the end of this season.