A aimé I couldn't check in for two days as no staff were on site or answering the phone, they did eventually turn up & said sorry u can stay another night on us but then the other staff the next day said no they won't do it so very bad no decent facilities & pictures are not the same place once u arrive days bike trail but that's not true.

N'a pas aimé Everything

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for taking the time to review your stay with us, we welcome all feedback We are sorry to see that you will not return in the future. We have checked our check ins for Sunday 20th September which was your arrival day and you were checked in at 3.22pm and your check out date was 24th September our records show that you stayed on site for the 4 nights booked. You were upgraded to an electric pitch at no extra cost. The managers spoke to you on the 23rd September when you informed them that you were staying an extra night free of charge, as another staff member told you that you could. We asked why you had been told you could have the extra night and you replied because I have been helping out whilst you were away. We spoke to the staff member you were referring to by name and she was unable to recall what you had helped her out with or saying you could have an extra night. We spoke to you again to say we were not facilitating the free night and you referred to our staff member as being a liar. Our housekeeping and reception staff have said that you had plenty of interaction with them during your 4 night stay. We are unable to respond to why you thought the facilities were not decent. We do not have a bike trail here at Riddings unsure why you thought we did. We do have sister sites with some activities such as fishing, some of our guests get the sites mixed up. Thank you for your feedback and we wish you well in your future travels.