A aimé Nothing to like about it never worth the 3.5hr drive!

N'a pas aimé The toilets were never cleaned and stuff broken,slide in the pool not working cos there understaffed so they didn’t run it no lockers working ice cream van outside no whippy ice cream paddle boats broken so couldn’t use the staff they did have useless told no coffee in the lake house to find they did the lad didn’t wanna make them the app to book stuff didn’t work most things weren’t on it was horrendous interactive darts the darts boards didn’t work either tbh waste of money nothing fixed looks like it’s mega understaffed

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for taking the time to share your feedback. We’re sorry to hear that your recent stay did not provide the experience you were hoping for, particularly after making the journey from Somerset. We appreciate you highlighting the different aspects of your stay, including the touring facilities, pitch allocation, activities and entertainment. We understand how disappointing it can be when some facilities are unavailable or don’t operate as expected, and your comments will be shared with the relevant teams. We’re pleased to hear that one of our team members at the Lake Club made a positive impression and was helpful during your stay. We’ll certainly pass your kind words on to them. We’re always looking at ways to improve the guest experience across the park, from our facilities and activities to the service we provide. It’s in our nature to listen to feedback and use it to help us continue improving. Thank you again for taking the time to share your experience with us.