Northern Nights Campground and RV Park

A aimé : Is it Ok to describe the situation honestly? As soon as I arrived, the owner said " there is no water, it's dry." I did not understand that first. That means "currentry no water supply to the cabin. so, no tilet, no shower in th cabin." Hey, that was totally different from the description in the web reservation page. If I knew "No shower, No toilet in the room.", I would not book the room(cabin). However, I had no other choice except staying the "no water" cabin. How could I find other possible hotel/motel? Room charge was discouted. I was aware that the toilet, the shower in the room(cabin) looked like disavailable for a long time. It was not "currently". Web site description " toilet, shower in the room" should be erased.

N'a pas aimé: Bed making was not so clean. Also bed sheets were not new. A couple of somebody's hair were remained on the sheets.

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Réponse du gestionnaire : We apologize for any inconvenience the unexpected water issues may have caused. We just purchased the park in June of this year and have been actively trying to correct the situation. We did our best to provide suitable accommodations as well as provide a discounts, as we realize the cabins was not as advertised online. We still had restrooms and showers readily available on site. As it was just the cabin that had the plumbing issues. Again our apologies.

A aimé : Office staff was helpful Clean and well lit toilets.

N'a pas aimé: Under renovation, without prior notice. No soundproofing between adjoining cabins.

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Réponse du gestionnaire : We are sorry to hear about your experience. Not sure what you mean by soundproofing, but these are log cabins with a shared restroom. The cabins are currently under renovations to replace the water system. Winters are hard jn alaska. Unfortunately we weren't able to contact guests as we did not have contact information available as we were only recently able to gain access to pitchup since purchasing the Campground in June and no contact info was left from previous owner for already booked guests.

A aimé : Very accommodating, beautiful view.

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Réponse du gestionnaire : Thank you for your kind comments. Regards. Marc Stemp

A aimé : nice and clean!

N'a pas aimé: no wifi at the campsite

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A aimé : De cabin, de snacks en water in de ijskast.

N'a pas aimé: de ontvangst. Inchecken kon tot 9 PM, maar wij waren daar om 5pm en toen was er niemand. Er hing een briefje we zijn er van 6.30 pm tot 7 pm, helaas toen weer!/nog steeds niemand. Je kon wel bellen dus dat hebben wij uiteindelijk gedaan en toen kreeg ik te horen dat er om 8pm iemand zijn. Uiteindelijk konden we na 3 uur rondhangen en wachten onze cabin in. Er was geen wifi, de eigenaar vertelde dat dat kwam doordat er veel mensen op Skype zaten... Hoe dan?!? Er stonden vier campers op het terrein.

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Réponse du gestionnaire : Unfortunately we had a medical Emergency which delayed our return. I did call in a friend to give out the cabin keys. There were no verbal complaints and everyone seemed to understand. Regards.