Camping Les Étangs du Plateau des Landes

A aimé De ligging en vijvers

N'a pas aimé Lawaai auto’s naast camping

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A aimé Price was very cheap. Nice lake area, it is a fishing campsite! Electricity and fresh water on your pitch/ key you operate both.

N'a pas aimé Facilities were very basic. There were 4 rooms each with a toilet , shower and sink in but no dividers at all in the room so everything got soaked. Only hot water from the sink.

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Réponse du gestionnaire : Hello,

Thank you for your feedback. It’s true that our toilet facilities are still rather basic, and we’ll make sure to improve them for next year.

Please do let reception know next time if there’s no hot water, so that our teams can sort it out quickly.

Kind regards,
The Helfaut team

A aimé Close to calais

N'a pas aimé These were the worst shower Toilet facilities I visited in over three weeks travelling in France

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Réponse du gestionnaire : Hello Paul, we’re sorry to hear that the toilet facilities didn’t meet your expectations. We’re taking the necessary steps to improve our facilities for next year. Please note that, although they’ve been left in their original condition, they are still cleaned several times a day. Kind regards,

A aimé We really liked the girl on the reception lilal as she was so welcoming and tried hard to communicate with us as we were not French speaking. The location for us was also good as we visited St. Omer

N'a pas aimé The toiletrd were dated

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Réponse du gestionnaire : Hello,

A big thank you for your positive feedback about our campsite and our team.

Indeed, we always do our best to adapt and make the most of the resources available to us, in order to ensure that our guests feel comfortable and welcome during their stay.

It is true that our team mainly speaks French, with some English to make communication easier. However, next year we will make sure to also provide information in Italian and German to make our guests’ stays even more convenient.

We are also aware that our sanitary facilities are somewhat old, and we will look into finding a better solution for next year.

Thank you again for your kind feedback and suggestions!

Kind regards,

The Helfaut campsite team

A aimé Easy to find site with large pitches, lovely and dark at night.

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Réponse du gestionnaire : Hello,

Thank you very much for your positive feedback! We are delighted to hear that your stay with us lived up to your expectations.

Indeed, we make sure to offer high-quality pitches for motorhomes, campervans and caravans, with both a grassed area and a gravelled area. Each pitch has its own water tap with a key, an electricity connection, and a grey water drainage system.

Each pitch is also separated by vegetation, providing you with a more private and peaceful space during your stay.

We look forward to welcoming you back to Helfaut!

Kind regards,

The Helfaut campsite team

A aimé Efficient staff, flexible attitude

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Réponse du gestionnaire : Hello,

Thank you very much for your positive feedback. We hope that your stay lived up to your expectations.

Kind regards,

The campsite team

A aimé Bar area and fishing lakes

N'a pas aimé Dirty toilets and showers
Locks on taps and ehu (keys provided)
Chemical disposal on pitch but only one tap for rinsing cassette and drinking water.
Noisy children’s play area next to pitches

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Réponse du gestionnaire : Hello,

Thank you for your feedback.

We are aware that some of our pitches are located close to the playground. However, the playground is only open during reasonable hours to ensure that it does not disturb our guests.

Our pitches are spacious and offer access to water and electricity, as well as a gravelled area. They are set back from the road, allowing you to enjoy a peaceful night’s sleep. They are also conveniently located close to the sanitary facilities and our snack bar and grocery shop, making your stay as comfortable and convenient as possible.

We are aware that our sanitary facilities are somewhat old. However, please be assured that they are clean and cleaned every day by our on-site team.

We will take your feedback into account and look into improving this aspect next year.

Kind regards,

The campsite team

A aimé Close to Calais. Very good for start and end to and European Stay. Would have been much better if essential item were available or at at least directions to nearest place. We may have missed this do not a critical since we arrived on a Sunday and most importantly places closed.

N'a pas aimé Not much thought the toilets/ showers could be maintended better during busy times.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hello,

Thank you for taking the time to share your feedback about our campsite.

Indeed, in France, most shops are closed on Sundays, although some are open on Sunday mornings. We will make sure to include this information in our English welcome booklet to make our future guests’ stays easier. Thank you for this helpful recommendation!

Regarding the sanitary facilities, we are aware that they are quite old. However, please be assured that our team cleans and maintains them every day. Unfortunately, it is not possible for us to clean them every hour. We also make sure to remind our campers to respect the shared facilities and keep them clean and tidy.

We will nevertheless look into finding a better solution for next year.

Thank you again for your feedback.

Kind regards,

The campsite team

A aimé A nice welcome and clean pitches. Facilities are of good standard.

N'a pas aimé I booked this site specifically for the Carp fishing but was told after fishing for 30min I was not aloud to fish with rod and reel only pole. This is not stated that this site is pole fishing only, I packed up and left to find another site to fish. Be warned! No refund was offered, even after speaking with reception.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hello,

Thank you for your feedback.

It is indeed not permitted to fish with a spinning rod on our Blanc ponds; only coarse fishing is allowed.

We are well aware that the 20-page set of rules can be tedious to read. However, they contain all the internal regulations as well as the specific rules concerning fishing. Unfortunately, on Pitchup, it is not possible to include such a lengthy set of rules. That is why we would ask you to take careful note of the information sent to you by email.

Please be aware, however, that you were under no obligation to leave: the campsite welcomes you whatever happens. My colleagues at reception did not, in fact, understand the reason for your departure.

We remain, of course, at your disposal should you require any further information.

Kind regards,

The campsite team

A aimé Alles was proper en animatie op en top! Heel leuke animatie en lekkere cocktails, iedereen super vriendelijk! We komen zeker terug

N'a pas aimé De bbq was niet proper en vissen zonder lasee pffff

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Goedendag,

Hartelijk dank voor deze geweldige beoordeling! We kijken ernaar uit u bij een volgend verblijf bij ons weer te mogen verwelkomen.

We hanteren inderdaad vrij strikte regels met betrekking tot het vissen, omdat we helaas enkele gevallen van misbruik hebben geconstateerd. Ons doel is om de tevredenheid van al onze gasten te waarborgen.

Wat de barbecue betreft, zullen we uw opmerking intern doorgeven om de reiniging van deze buitenuitrusting te verbeteren.

Hopelijk tot snel!

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