Plitvice Holiday Resort

A aimé The s size of the pitch (Exclusive with gazebo)
The washing machine cleaned well.

The sunshine.

N'a pas aimé The whole place...
The location is poor: we are led to believe that Plitvice National Park is nearby yet it is 5 miles away and the bus does not allow dogs so it means a taxi at £40.
One bus didn't even stop.
There are no walks nearby either as we were led to believe. Cycling isn't easy on a main road.

The swimming pool is ok when it's quiet but none of the rules are followed: adults and children jumping in and footballs being thrown around. The water left a residue on our skin. Also, the front glass panel by the bar is shattered and displays a small sign saying please don't touch - that's an accident waiting to happen.

The reception staff were rude, arrogant and very uncaring to our situation. They gave us false information and didn't off to help. Ruined my partners birthday trip.

Gardeners strimming and leaf blowing until after 8pm - not tranquil at all.
There were workmen on the roof of the ladies toilet/shower block.

The ladies showers were lovely to look at but they were flooded every time I tried to take a shower, the floors were filthy and it was a hazard to walk in there. This was reported to the reception.

The site talks of a lake: a lake that is about 20m round - this is not a lake, more of a pond.

Couldn't take public transport to Rastoke because we have a dog and a taxi would have been 90 Euros.

People don't heed personal pitches and walked through many times rather than walk around.

Access to pitches is poor in a motorhome over 8m. The lose pea gravel causes the wheels to lose grip.

Grey waste water has to flow up to drain away.

Chemical WC and drainage off site! No sanitiser at this point either.

Also led to believe that the sauna and wellness are part of the deal yet I was quoted 160 Euros to use it.

Overall, it was one of the worst places that we have stayed at. Would not recommend for more than one night.

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Réponse du gestionnaire : Hello Mrs Gail, thank you for your feedback about your stay and for taking the time to share your comments.
We must point out that your review is absolutely unfounded in every respect. You stayed with us for a full week – if everything was truly as you describe, you certainly would not have remained that long.
As clearly stated on our website, our resort is located 8 km from Plitvice National Park. For our guests we provide a shuttle bus; however, the bus company does not allow pets – this is their policy, not ours, and no one at reception gave you false information or behaved rudely towards you at any point.
There are walking paths and cycling routes in the nearby area – not only along the main road – and our staff is available 24/7 to assist guests with such information. At no point during your week-long stay did you inform reception about any issues with the pool water, nor have we ever received such complaints from other guests. If an area is clearly marked and fenced off by the pool with a visible sign stating “do not touch,” then no guest has access to it, so we cannot understand the objection.
The resort map and house rules were provided to you, and as in any resort, daily maintenance work is perfectly normal. While it is possible that the sanitary facilities may occasionally be slippery, our team cleans them regularly and promptly – to suggest they were constantly flooded or filthy is simply untrue.
Our artificial lake is part of the resort’s concept and not a fish pond; had you reviewed our facilities before arrival, you would have known exactly what we offer, including that wellness services are not included in the basic price, as clearly stated on our official website.
It is clear that most of your disappointment comes from not reviewing the location, services, and amenities in advance. We encourage you in future travels to carefully check what a destination offers before booking.
We are sorry that you felt this way but we stand by the quality and accuracy of our services and information.
Respectfully
Plitvice Holiday Resort

A aimé Tisztaság

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A aimé Super camping, tout confort et très propre. Nous y avons passé un excellent moment

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A aimé Sehr schöner und sauber Campingplatz

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A aimé Clean and modern toilet facilities, well set out site, pool with a pool bar, well stocked shop at entrance to site and location

N'a pas aimé Off site (110m) chemical toilet and grey waste emptying , lack of fresh water taps, no WiFi and cost of washing machine (€7).

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A aimé Beautiful environment.

N'a pas aimé Chem toilet bit far from pitch.

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A aimé Très beau parc, très beaux lacs artificiels, emplacements spacieux et sympathiques , sanitaires très propres et confortables, piscines et bar très sympas.

N'a pas aimé Pas de chien dans le bus pour les lacs, obligé de prendre un taxi alors que j’ai un petit chien qui voyage toujours dans un sac à dos
Pas de wifi partout

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A aimé Me gustó mucho el entorno, las instalaciones, el personal

N'a pas aimé El precio me parece un poco caro

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A aimé The Great Pool area and the tree houses

Recommanderait à des amis Séjournerait à nouveau

A aimé Nice pitch with gazebo close to the pool area.
Pool area was nicely designed with a pool bar, but this was only open at the weekends.
Toilets and shower were clean.
Restaurant looked nice, although we didn't try it. But it is right next to the busy road.

N'a pas aimé Site is close to the road so there is some road noise as it's quite a busy road.

They were building a new sanitary block opposite the reception, which looked far from finished when we were there.
Due to this we were told to use the toilets and shower next to the pool. This consisted of 2 toilets and 1 shower for the ladies and the same for the men. This was for the use of the 10 caravans/motorhomes. Make of that what you will!

The large rubbish/recycling bins were full of builders rubbish so other bags of rubbish and bottles were let outside the bins.

The chemical toilet waste was difficult to find and was a long was from all of the camping pitches.

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