Maes Carafanau Penbryn Caravan Site

A aimé Everything was amazing new facilities and spotless, very friendly the owners checked in several times to make sure all was ok

N'a pas aimé Nothing all brilliant

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A aimé Well layered out site. Friendly owners. Beautifully clean

Would recommend

N'a pas aimé Nothing

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Réponse du gestionnaire : Thank you. It was very nice meeting you and best of luck getting to know your camper van.

A aimé Open area. Peaceful. Toilet and shower block were outstanding. Great directions. Will be using again

N'a pas aimé Nothing

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A aimé Excellent site with great facilities

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Réponse du gestionnaire : Thank you and we hope to see you again.

A aimé Clean showers
Music in shower block

N'a pas aimé Lots of children
No shelving in shower block
Limited hanging hooks for clothes etc

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Réponse du gestionnaire : Thank you for the constructive comments regarding the hanging of clothes. We are now in the process of fitting more hooks and will be installing shelves over the winter period.
We are disappointed to see that you though our customer service was a 1/10. Cleanliness and customer service are our 2 priorities at Penbryn. We were also rather surprised as the only time you approached a member of staff was to ask for a refund due to the poor weather.

A aimé Everything! Really friendly welcome on arrival, lots of advice given for the local area. Very clean and well maintained facilities.
Really great family friendly vibe, lots of children running and playing happily.
Great location to explore Anglesey!
Would absolutely return!

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Réponse du gestionnaire : Thank you for your kind words. We look forward to welcoming you again.

A aimé We recently stayed at this campsite and there were both good and bad points to our experience-
The site itself is very clean and well maintained.
Modern shower and toilet facilities which were spotless during our stay.
Good sized pitches with plenty of space.
The location is great, making it a convenient base for exploring the area.

N'a pas aimé Unfortunately, despite the good facilities, we cut our trip short. A few days into our holiday we went out for the day and came back to find our tent open, even though we had made sure it was closed before going out. At the time we didn’t think too much of it, but it did make us feel uneasy. Then, a couple of days later, we returned from another day out to find both doors of our tent ripped. This was NOT due to tent tension and we still don’t know what caused it. Staff did come and take a look and kindly taped it for us, but we felt uncomfortable leaving the tent unattended afterwards so we decided to cut our trip short and travel home the following day. Better camera coverage would have been more helpful, as the current cameras only cover part of the site.

Rules also didn’t seem to be enforced. Dogs are supposed to be on leads at all times, many were left to roam freely around pitches and tents. Children were also left wandering unsupervised, even coming up to strangers’ cars and tents, which didn’t feel appropriate or safe.

a caravan a few pitches down left their dog to bark late at night and early in the morning, which made it hard to sleep. This was no fault of the owners but it did affect our stay.

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Réponse du gestionnaire : Thank you for your positive comments, however we are sad to hear that you were unhappy with some aspects.

When we came to help you fix your tent, you never mentioned it being open on a previous day. As I explained to you it did, in my experience, look like over tensioning hence why both fly sheets (on both doors) had freyed in the same place and there were no cuts or scratch marks. The cameras did cover your tent but no footage showed anyone or anything approaching your tent and as you stated, nothing was moved or taken from your tent.

In terms of dogs running loose we apologise for this, we have strict rules in place, therefore if you would have mentioned this to a member of staff during your stay we would have had a word with the owners at the time.

Children do wander respectfully around the site as their parents feel that it is a safe environment to do so. We do however not tolerate any anti-social behaviour in any respect. We do advertise as a family and dog friendly site. We live on site and wander around often throughout the day thus creating the safe feeling that most of our guests experience.

We apologise that you had to cut your stay a day short however, the weather forecasted for your day of departure was rather wet, windy and miserable and it was a good thing you got your stuff packed away in the dry.

A aimé Really enjoyed our stay, very welcoming and friendly, the toilet and shower facilities were nice and clean. Close drive to various beaches, quiet (but we did visit out of term time). Great value for money! Had everything we needed for our enjoyment.

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Réponse du gestionnaire : Thank you for your review and we hope to see you again.

A aimé Campsite was lovely the owners were super friendly and the best showers I’ve ever used while camping they were very luxurious and toilets were pristine with hairdryer, sure also had washer on site and microwave which was nice.

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A aimé So exceptionally friendly, bathrooms incredible and all the facilities you would need and more! Incredibly easy check in and out. From start to finish: the pitches are really easy to navigate to and the electric and water was very easy to use (make sure you have an adaptor). There is a small play park, a dog park, a field with a football goal, sheep, horses, chickens, utility room with washing machine, dish washing facilities, bathrooms are superb. Very clean and was more like hotel bathrooms. Staff were exceptionally with email on the day and then face to face after check in. Definitely coming back.

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Réponse du gestionnaire : It was so nice meeting you and thank you for your kind words. We look forward to seeing you next time.