Wern Mill Caravan Park

A aimé Very clean and tidy site, staff very helpful and friendly, close to beach.

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A aimé Wonderfully clean and well organised site with a very friendly and informed team on site. Great location also. Thank you for a lovely stay - Adam and Debbie

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A aimé Immaculate site with very friendly, helpful owners.

N'a pas aimé Nothing

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A aimé First time visiting Wern Mill and spent 5 nights there in late August.
Even before we arrived we had a very positive customer service experience after sending a question via their online contact form with a follow up phone call completely answering our concerns.

The site itself is tucked off the road via a short couple of hundred metres of tight road but it is very quiet and shouldn't put anyone off.
Very easy to enter the site and the pre arrival instructions are very clear and allow you to roll straight up to your pitch.

The pitches are well laid out and well maintained with gravel hard standing and an adjacent grass area.
We stayed on a VIP pitch with EHU and water service along with a cute bench and decorative street lamp which is great for siting out in the evening.
The sites facilities are fantastic and very clean and well maintained.
All usual caravan and motorhome waste service points that are easy to use and the toilet/shower facilities are also very modern and clean.
Our dog even made use of the very good dog wash & dry hut which is a nice touch.
There are very pleasant walking routes immediately from the site to the beaches through lovely woodland on the road and the local towns are easy to get to by bus with the stops a short walk from the site. Just plan your times before hand as the bus frequency is only in 2 hr blocks.

Very quiet at night on the site, those who are concerned about the road noise from other reviews needn't worry, it isn't a heavy main road and yes you can hear vehicles but didn't at any point distract or annoy us.

The staff at the site are extremely friendly and helpful and always there to assist or help you.

The exit from the site is via their requested one way route around some very tight roads back to the bigger roads, we were concerned about this before we arrived and spoke with them and they assured us this would be ok and if we weren't confident to use that route as they have facility and local agreement to chaperone us out of the site back along the short entrance route and marshal us back onto the road.
As promised they did that after a quick request in the morning someone kindly jumped on their quad bike and took us out even though it was raining!
Was absolutely no problem doing this and topped off a lovely stay.

Very nice site, great staff and beautiful location and would recommend it to anyone and would also go back again.

N'a pas aimé Wifi could be a bit sketchy but during our stay there may have been a service provider issue out of the sites control.

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A aimé Site is spotless, peaceful ,good setup got shop and a small bar also a great dog wash facility.Very helpful regular site ppl helped my sister start her van thank you again guys.And just a short walk to the beach loved it here 2nd time here now will come again..

N'a pas aimé WiFi not the best.

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A aimé Lovely stay very quiet

N'a pas aimé Nothing

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A aimé Lovely site , clean facilities , there is a small bar and a shop on site. The beech is 20 minute walk from site and from there 30 mins along the bay to new quay which is a nice little town.

N'a pas aimé Wiffy and tv signal intermittent, bar not open on the days we stayed which was a shame as I would have gone to it, shop very basic.

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A aimé Very clean site one of the best have stayed on everyone was friendly well maintained. All communication was received before the stay directions to the site were very well written as were was the information about the site. The little bar that is there is a very nice touch and reasonably priced. We loved the fact that the beach is close enough to walk to and is a very nice beach. This is a site that I would love to stay at again and very reasonably priced compared to some bigger sites. It’s situated in a beautiful area it’s worth a stay

N'a pas aimé Not really a dislike but the nearest big supermarket was an hour away and the road in and out was thin but having said that still accessible and only an issue on arrival and departure but again it’s passable and just take it slow. I will say that the WiFi was not great and mobile signal was a bit hit and miss but then that did not bother us but worth noting

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A aimé I have given a lot of thought to my review, I like to give a honest and fair review when asked to do so.
This site is well kept good facilities including a dog shower which is a brilliant idea. We didn't use it as recently lost our beloved Husky. The only criticism I would add re facilities is shower is push button and I timed it at 6 to 10 seconds on different days also for Motorhome owners with grey waste no disposal on site. However didn't bother us as next site did so we dumped on arrival. But worth bearing in mind. Ensure an empty tank prior to arrival.
Now I guess we have to rate site on our stay and experience during our visit. I'm sorry to say we hated most of it, harsh I hear you say but hear me out please.
We were on pitch 27 close to entrance and the narrow part of center area see photo. On the pitches are signs 'Please do not cross over occupied pitches ' No chance there were kids racing around on bicycles one almost took out my wife as we were winding out our Motorhome canopy. And the people behind playing bat and ball which kept on gong on our area constantly and they would pick it up with no excuse me or sorry. So I got to a point of asking as they were speaking in a foreign language could they read and understand the sign. Yes was the reply so I asked them as we respected thir pitch and walked the long way around to facilities that they would respected ours and play further into play area. This was Saturday and a scorching day and we had camper doors and windows open. Ther response was to shut my van doors to which I said it ain't happening. Then we had a ball hit our van which put small dent in and then a whistling throwing bomb hit our window and broke that too. The window is plastic double glazed with air gap. Well now it doesn't and the gap is gone and plastic touching each other. And is now grey & foggy see photos. This was witnessed by a mature couple sitting outside there caravan behind us. Also a single lady with a silver camper in pitch 26 who was right under the flight path. See photos. My camper may not be new but it had no damage as one owner and very low miles. And was £40,000 a lot of money for us. Anyway I feel a play area should be fenced or no ball games or a separate area altogether. As we were well away from the center. It spoilt our holiday. We would ha e left early but couldn't find another site in between our next stop. If you value your vehicle I would say go ahead and book but ask for a pitch outside of the center area.

N'a pas aimé Play area although OK for playing with equipment provided ball games and throwing toys like these whistle bombe, rugby balls and aeroplanes should be for elsewhere. And we take granddaughters with us sometimes so we are NOT anti children.

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Réponse du gestionnaire : Is this a fair review of our park?? Or.....a review of the guests staying on the park??

Hi Peter. Thanks for the review, although it's very disappointing to read we appreciate your feedback. We can certainly sense your frustration here and we are very disappointed to read that you did not enjoy your stay.

Some of the points you've raised are accurate. We do not have a 'drive over' waste point for motorhomes but we do have a grey waste point but you will need a waste trolley of which you can borrow from us if needed.

You correctly stated that the push button showers do not last long. Unfortunately this type of system is what is demanded of us as part of the licensing agreement with the local authority and reviewed and policed by Welsh Water services biannually. We would much prefer having another system.

You stayed with us for 3 nights and we spoke on many occasions during your stay and even the morning you were leaving but unfortunately these issues you've mentioned were never raised with us. We could have explained the situation or helped you in some way.

It's also worth mentioning at this point that you have chosen to stay on a family park during the 6 weeks of School holidays and it is inevitable that a number of children will be on site. It is very difficult for us and our staff to manage the behaviour of the children at all times and we also expect parents to make sure they behave and/or respect other peoples pitches.

We do however feel aggrieved that you have felt the need to raise this isolated incident (which is the bulk of your review) on an online platform like this instead of contacting us directly during your stay or after you left. Therefore as mentioned above we question whether this is a fair review of the park or is it indeed a review of the guests that caused damage to your van???

A aimé Spotless toilets and showers good sized pitch helpful owner

N'a pas aimé Traffic noise from road A little expensive for what it

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