Glenesk Holiday Park

A aimé : Beautiful surroundings and fantastic facilities. Enjoyed a bite to eat at cafe.

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A aimé : Staff are amazing and so helpful, respectful also. Like home from home. Everybody there treats all people like family. Food is amazing at the cafe, all fresh, cooked to order. We had glenesk breakfast and bacon waffles all week.

N'a pas aimé: This is nothing against the staff or the site.... Some visitors take things from the pods when leaving like heaters, mattresses, extension leads and remotes. This isnt fare on the site staff and owners as they then have to replace these straight away. When people use the pods they should be mindful and respectful of other peoples property as that is their lively hood. We will be back to visit at some point (less stuff maybe). X

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Réponse du gestionnaire : It was lovely to have you here and so glad you all enjoyed it. you certainly visited loads of great places at end of season pods do take some abuse by many who are less caring than you! amazing pictures and look forward to welcoming you back Paul

A aimé : You were able to park facing a lovely lake and watch the ducks come and go. There was also the opportunity to do some fishing if required but had to return caught fish to the lake

N'a pas aimé: You never saw the owners whilst staying there. Toilets and showers were rather run down

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A aimé : Location, cafe, relaxed atmosphere

N'a pas aimé: Toilet block needs refreshed and a deep clean

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Réponse du gestionnaire : we are closing the toilet block tomorrow, permanently to satisfy all the people who complain about it , so wont offer that facility any more , a shame for the thousands who have enjoyed the beautiful setting and acccept the slightly dated facilities . a shame ,

A aimé : Great location.

N'a pas aimé: Toilet block.

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Réponse du gestionnaire : fair comment

A aimé : Beautiful and calm place. The cabin was warm even without heating. The manager is friendly, when you get in tach with him. Our children were happy to fish in their pond. Yes, and there was always hot water in the taps! Wi-Fi is weak, but this can be either bad or good.

N'a pas aimé: I'm glad we arrived around 15:00. The office was closed, but the worker from the cafe explained to us where to find our cabin and how to check in. The manager does not work on site every day.

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A aimé : Beautiful surroundings and easy access to many walks locally.

N'a pas aimé: No-one on-site for my whole stay . This was the first trip I had made in my caravan so would have been nice to speak to someone for advice etc. it was the guy in the cafe who told me where I could park up .Unable to get Wi-Fi code.

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Réponse du gestionnaire : there is always staff on site, the cafe owner is a senior member of staff and perfectly qualified to check people in, also my number always in window and always staff on site ,whether sales, grass cutting or warden . also we are not here to babysit or give advice for 25 per night, its a campsite for grown ups

A aimé : Only stayed one night but wish we had stayed more. Such a lovely campsite. Extremely clean and well presented. There are many comments about the toilets being dated and yes they are but they are in perfect working order and do the job! It adds to the camping experience - definitely better than digging a hole!! Used cafe on site for breakfast, really nice food, highly recommend. Paul is really helpful and answers queries very quickly. No complaints at all! Look forward to returning. Thanks.

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Réponse du gestionnaire : great to chat to you all, what lovely people and look forward to welcoming you back again!

A aimé : Lovely friendly staff on arrival, loved that we could chose our own pitch around the lake. Such a tranquil site. If I'm honest I was worried about the toilets due to the previous reviews but they were clean and tidy with plenty of toilet roll and they were cleaned while we were there. We had amazing chilled out weekend and will definitely be back.

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Réponse du gestionnaire : thank you , was lovely to welcome you and so glad you enjoyed it, see you again

A aimé : The site was easily found, plenty of space between pods, tents, caravans and static caravans. The beds in the pod were comfortable, it was warm and fortunately water tight as we had a very bad storm.

N'a pas aimé: I'll start at the very beginning, reception closed on arrival and poor signage as to where the Pod I'd booked was. Handwritten sign on reception door with a phone number,to ring. No answer. Staff in next door cafe directed me to Pods and said key would be in door, so no welcome or instruction on park rules, you know the usual. Pod was duly found with key in door, and site owner rang me an hour and a half after I arrived asking if I had managed to get settled in. It was evident the pod had not been cleaned properly; there was an empty bottle, a dog ball and a lot of dog hair around. No safety instructions anywhere, just a no smoking sign, no fire extinguisher we did find an old fire blanket in a box. No smoke alarm. The provided fridge had not been defrosted in quite a while and needed a clean, the microwave again needed a good clean, (never used it), a kettle and a fan heater were also provided. Everything was plugged in to a four way extension socket, which at least had a PAT test sticker on it. The light switch was almost on the floor behind the fridge a little difficult to access, good job we had torches. The whole pod was in need of a good deep clean inside. The outside needed a good wash down and a new coat of wood preservative and some minor general repairs. A night there was no external lights and the long walk to the amenities block could be perilous without a torch. The amenities block outside a working sink with lots of very hot water, hot enough to scald a child and one filthy rusty sink that was not connected. Being disabled I tried the disabled facilities with no luck; I have the special key to open the doors but it would not work. The wash room was tidy, however the showers had tiles missing from the cubicles and lots of bare wires on show from a previous coin operated system. Again water very hot but plenty of it.

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Réponse du gestionnaire : hi thanks for your review the pods are £15 per person per night. its not the Hilton we do have new disabled facilities in the main building, had you asked we of course would have directed you to them for not being aware of this i do apologise , staff are on site and my phone is on 24h and in window of office have a pleasant day