Primrose Farm Holidays

A aimé Spacious, allocated pitches - we travelled in a tentbox so wete reassured in knowing that we would be able to return from days out to the same pitch.
The toilets and showers were well-maintained and very clean with reliable hot water. Great little shop/cafe/bar on site - everything has been thought of! Bingo night and movie night were also on offer.
Location was convenient for getting the A30 to local attractions, and also near a bus stop to get to St Agnes, Perranporth, Newquay and Truro.

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A aimé The location is very close to the A30 so perfect for getting up and down Cornwall to where you want to be. The site is clean and the staff friendly and always helpful. We love that you can BBQ and have fires. It is pet friendly and great for families.

N'a pas aimé I would say that there can be a little bit of noise from nearby traffic but this is only a minor.

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A aimé Great spot, clean loos and showers, hot tub, little shop and friendly owners. Perfect family / dog-friendly campsite.

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A aimé Showers and toilets were exceptionally well cleaned, husband and wife were lovely, shop on site and a bar for a pint. Couldn’t ask for much more tbh

N'a pas aimé Pitch was close to the main road. But no bother really just woke me up earlier than usual

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A aimé We love the Clover bell tent and all the facilities were in good order. Kids enjoyed the evening guitar and singing performance too.

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A aimé Great hosts, great campsite and facilities. Nice big pitch.
Loved every minute of our stay.

N'a pas aimé No complaints.

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A aimé Great location
Nice and peaceful

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A aimé Is a lovely friendly site felt safe and at home and goi g bk next year

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A aimé Everyone on site was very friendly, steve brought us some zip ties so we could attached a rod to the car before leaving

N'a pas aimé Needs a really good clean, other people on site flooded the shower/toilets 3 times so made going to the toilet hard as it was all dripping wet and they allowed the family to stay despite doing it multiple times. My niece cut her foot in the shower on the steel wall in the rush to get her sorted I forgot the power bank I had charging and was told it was "unfair use of electric".
Used the freezer for icepacks and were accused of putting beer and pop in the fridge they weren't ours. When you run water in the sink they get a very powerful smell coming up the drain.

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Réponse du gestionnaire : Thank you for taking the time to leave your review. We are genuinely disappointed to read your comments, particularly as none of these concerns were raised with us during your stay. We take all feedback very seriously and are always happy to address problems, but we can only deal with issues at the time if we are made aware of them.

We would therefore like to provide some context to the points raised.

Our toilet and shower facilities are cleaned and checked between four and six times every day during the busy summer period. At peak times they are communal facilities being used by up to around 200 guests, so while we work extremely hard to keep them clean, we cannot guarantee that a floor will remain dry or that another guest won't leave something untidy between our checks. If anything requires attention, we are on site throughout the day and evening and will attend to it as soon as we are told.

There was an issue during this period involving children from a group of three families playing with water in the facilities. Once we became aware of what was happening, we spoke very firmly with the parents and made it clear that if the behaviour continued, we would have no alternative but to ask the families to leave. Thankfully the parents worked with us, the situation was resolved and we were not made aware of it continuing afterwards. We have subsequently introduced additional monitoring of the communal entrance areas to help us identify problems of this nature more quickly.

We were particularly concerned to subsequently read that your niece had apparently cut her foot in one of the showers, as no injury or sharp edge was reported to us during your stay. These shower cubicles have been in use for approximately five years and their metal edges were finished and ground smooth when installed. Had an injury or potentially sharp area been reported, we would of course have inspected it immediately and taken the shower out of use if necessary.

Regarding electricity, your booking was specifically for a non-electric pitch. Non-electric pitches do not include access to the site's electricity supply, including for charging phones, power banks or portable battery stations. We have to apply a consistent rule as there has to be a reasonable distinction between our electric and non-electric pitches. More importantly, we cannot permit electrical devices or lithium battery packs to be left charging unattended in public areas because of the potential fire risk. We did have to raise this on more than one occasion during your stay. If a guest has an urgent need to charge a small device, we always ask them to speak to us and, where possible, we will try to help safely from the shop.

The photographs also deserve some context. The light pictured is on the outside of the building and, like any external light in the countryside, attracts insects and cobwebs. The brown marking beneath the bench is rust staining caused by the permanently wet shower environment rather than an accumulation of dirt, and the area pictured with the mop is our cleaning corner, where mops are also available for guests to clear excess water if required. These areas are nevertheless included in our regular cleaning routine.

There is also a likely explanation for the smell mentioned. We operate a septic tank system which, during the busy summer season, is professionally emptied approximately every two weeks. The tank is situated directly behind the ladies' facilities. Unfortunately, while it is being emptied there can temporarily be an unpleasant smell from the tank and its external vents. We position the tanker to minimise the effect wherever possible, but depending on the wind direction some odour can occasionally reach the facilities. It is temporary and does not indicate a problem with the drains.

We don't pretend that communal campsite facilities used by large numbers of people will look freshly cleaned every minute of every day. What we can promise is that we take their cleanliness extremely seriously, clean and check them repeatedly throughout the day, and respond quickly whenever something additional is brought to our attention.

We are sorry that you left feeling disappointed, particularly as we had no indication during your stay that you were unhappy and were pleased to help you when you did approach us. We genuinely encourage guests to speak to us if something isn't right. We are here, we are approachable, and in most cases we can resolve an issue very quickly.

Unfortunately, what we cannot do is investigate or rectify an issue for the first time after a guest has returned home, which is why we always ask guests to please talk to us while they are here and give us the opportunity to put things right.

A aimé Nice spacious site good clean facilities very friendly staff and a warm welcome

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