Cornish Tipi Holidays

A aimé : Amazing site, fantastic facilities. Welcoming staff and in general a special site

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Réponse du gestionnaire : Thank you so much for your fab 10 out of 10 review and your lovely comments - look forward to seeing you again!

A aimé : The private pitch was flat and had it's own picnic table, campfire and clean water tap. We booked an XL pitch and were able to fit on 3 tents. We could drive to the pitch to unload before parking in the car park, which wasn't far from the pitch. Great knowing there weren't cars everywhere so the kids could play safely around the site. The compost toilets were cleaned daily and the facilities (flushing toilets, sinks and showers) were clean and had hot water. We were able to use the main reception to charge up power banks for phones and use the freezer. Also, the logs for sale on site were reasonably priced. The lake was amazing and having kayaks and canoes to use was perfect. Highlight of the trip. The kids also loved seeing the peacocks, chickens, cows and the cat.

N'a pas aimé: The Tipi kitchen was too busy for us to sit and eat but this was our own fault for not reserving a table on a bank holiday weekend with a family of 7! Pretty much no data connection but I didn't even try the WiFi as was happy for the kids to be offline.

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Réponse du gestionnaire : Thank you so much for bringing your lovely big family to come and stay & giving us such an excellent 10 out of 10 rating! Yes the August Bank Holiday weekend tends to be the single busiest weekend of the year so that's why the cafe would have been so full. Thank you also for your thoughtful comments about the loos/sinks/showers and the freezer/logs for campfires etc. We're so pleased you all enjoyed the lake & the boats and the free roaming campsite wildlife! Hope to see you again next year!

A aimé : Lovely camp site. The lake with boats available was just beautiful and great fun for the children. We swam, fished and enjoyed boating. The cafe was also a highlight, as was just really beautiful and the food was great. The staff in the cafe and on site were very friendly and helpful.

N'a pas aimé: There was a lack of toilets and showers and having the compost toilets right next to where you brushed your teeth and washed was a bit smelly and felt very exposed. Me and the children wouldn’t use and walked to the other toilet block. There was also a lack of basic signage anywhere as to where drinking water/ how to use the compost loos and bins in the loos for any other disposables. The cafe was gorgeous but did feel was a bit overpriced and no child size portions available. Very small things really that could be fixed very easily and would be just perfect.

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Réponse du gestionnaire : Thank you for posting such fantastic pictures of your trip complete with boating, fishing, inside the cafe etc - it really gives the feeling of being there! Thanks also for your kind remarks about the staff, food at the cafe etc. All our standpipes offer drinking water as do the taps at the basins etc, we're sorry if this wasn't obvious so perhaps we'll take your tip and add it to the site map campers get given at check in. That same map should also show where all the facilities are located on site, and the nearest flushing loos/more showers etc if people don't like the composting ones...we are aware that they don't suit everyone! Child portions are a little more tricky but we try to have simpler options on the menu that are fairly priced.Look forward to seeing you again & many thanks for your feedback!

A aimé : We love absolutely everything about this place, we visit every year and it’s by far our favourite place in the world. We fish, kayak, paddle board and swim. Surrounded by some of the best little coastal villages to visit as well.

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Réponse du gestionnaire : "Our favourite place"...! We're not sure how anyone can cap that as a testimonial! Thank you so very much and we'll really look forward to seeing you again next year when hopefully the weather will be kinder for all the outdoor pursuits your family loves!

A aimé : The lake and the free use of kayaks etc. The eco credentials. Being shown to my pitch by quad bike

N'a pas aimé: Not being given money back for cancelling one of the days

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Réponse du gestionnaire : Thanks so much for your overall 10 rating and we're so pleased you enjoyed your motorhome/campervan stay with us. We're sorry about the refund policy but we have to be firm about this especially in peak periods as you can probably imagine. We'd love to see you with friends once again!

A aimé : What a wonderful time we had. Such a special place so absolutely ideal for families. We loved our Tipi and found the site to be super special and the facilities top notch , friendly, so well organised and the wonderful Tipi Cafe. We were made to feel very welcome and will be back again soon and recommending to friends.

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Réponse du gestionnaire : Thanks so much for your fantastic 10 out of 10 review & we're so pleased you had such a special family trip. Top notch site, friendly staff & wonderful cafe is all music to our ears! Thank you so much and see you again soon - maybe with friends too...:)

A aimé : Reasonable price, friendly and knowledgable staff, lovely food and coffee in cafe on site, great parking, lovely lake in sunny weather. Campsite spot, close to polzeath.

N'a pas aimé: Smell of compost loo and Flushable loos not close to public camping, in tipi area only.

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Réponse du gestionnaire : Thanks so much for all your lovely comments but sorry you didn't like the composting loos - we know they're not for everyone! The nearest flushing block is about a 60 second walk from the main meadow camping area and there's another very nice lower loo block which is at the other end of the campsite so you should always be able to find the loo of your choice.

A aimé : The most beautiful campsite I've ever stayed on - the lake was just out of this world, with access to kayaks and boats free to use. Staff were lovely and super friendly.

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Réponse du gestionnaire : Thank you so much your really lovely review and fantastic 10 out of 10. We think the lake is beautiful too and the staff work really hard to make sure everyone feel welcome and have a great time - so it's really nice to let them know everything they do is appreciated. Thank you and really look forward to seeing you again!

A aimé : Everything! Staff amazing clean showers even the compost toilets where clean! The quarry was a hit very relaxing! A real beauty spot! Food on site was delicious also the bogof cocktails on Saturday were so tasty! Definitely coming back next year! No wifi and lack of phone usage was what we wanted !

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Réponse du gestionnaire : We love all your pics! The triumphant fisherboy is fantastic! Thank you so much for sharing with us all we really appreciate you letting us see your family fun and thank you so much too for the lovely comments & 10 out of 10 rating. It is camping unplugged (though some signal up at the cafe in the main meadow) and great that you were happy with that. Come back next year for more adventures & Happy Hour cocktails!

A aimé : Secluded pitches for tents. Lovely Lake to wild swim in or use the boats by the lake.

N'a pas aimé: Arrived at 6pm - nobody in reception but it said to call or text the mobile number provided. We called 8 times and texts 4/5 times but no answer to either. No welcome and nobody even bothered to see us or call back. We ended up just finding a pitch ( not sure if it was our one) We had driven 6hrs and both of us were really tired. So pitched up on a free space. Spent two days there, and still nobody even asked who we were or even if we had a booking!!? Could of been anyone and stayed for free. Compost toilets, and didn't realise there was better normal toilets on site until the second day. All of them are a bit grubby and dirty, but ok I guess. Showers again, just a wooden shack which smelt of urine and rotten. Not very nice, but we had to use them. Cafe was empty on both days, and not managed. Rather disappointing, as it was expensive, and could of been a lovely stay, but it's the little things that make the difference, and for us it was a major let down and not a place we wish to revisit. Shame really as its in a good location.

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Réponse du gestionnaire : We're so glad you like the private tent pitches and the lake for swimming, boating etc. We're very sorry you did not like the compositing loos - but as you mention there are normal flushing blocks available if you don't mind the extra walk. Similarly there are several different shower blocks in different locations across the campsite (with such a large area the facilities are dotted about to make them more convenient) and if campers prefer a more conventional block (ie flushing loos or block built shower cubicles rather than the safari style ones in wood) then of course you can use whichever you prefer. If anything smelt unpleasant in the shower we're very sorry and will of course investigate based on your comments. We'd also really like to know which shower block you thought was rotten - again not a comment we've had before! Do please email the office and let us know so we can look into this asap. The cafe was indeed closed from after breakfast on the day you arrived until the following Friday when it re-opened for the weekend. We do explain the seasonal opening hours etc in our booking confirmation which you would have received when you made your booking. Unfortunately during our quieter periods the cafe is only open at weekends but we're happy to report that it is now open every day for breakfast/brunch & every evening for supper/drinks and is very much managed by our lovely cafe manager! Last but not least we are extremely sorry that nobody was at Reception when you arrived - unfortunately as you gave us an eta of 1pm that day the last member of the check in team went off duty at 6pm (so we think you must have just missed him) and reported your booking as a no show. Sunday afternoons tend to be our quietest time of the week so once everybody has arrived (or are more than 4 hours late with no additional updates) then staff do go off duty. Our overall manager was unusually off duty all weekend and after discussion with him it seems that the person on duty did not realize they should have tried to call you to find our where you were or if you were still planning to arrive that day. Our seasonal staff are fantastic, but sometimes the odd thing slips through the net so big apologies that he didn't try to contact you throughout the afternoon when you didn't appear as detailed on his check in list. Thanks for your feedback.