Wild Boar Wood Campsite

A aimé : I stayed for one night with my 12 year old son. Firstly, the Wardens were fantastic, super friendly and happy to help. The campsite offered so much more than I was expecting. Each tent included all cooking equipment (pots, pans & washing up stuff etc.). The facilities around the campsite were equally as good. Extra chairs, board games, candles, books etc. A nice touch was a communal gas hob if you wished to make a speedy cup of tea/ coffee, they even provided the tea and coffee. It just made wild camping more accessible to those less equipped for camping. Very clean communal toilets and bucket showers. My son had a shower in the morning and it was a great experience for him. Views of the steam train from the campsite and also a woodland animal search in the enclosed woodland was a lovely touch. Overall, a lovely campsite, we will be returning.

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Réponse du gestionnaire : Thank you so much for your lovely review. We're so happy you enjoyed your stay and the facilities at the campsite. We look forward to seeing you again soon.

A aimé : Absolutely great set up, we had tent 10 which was the furthest out in the corner to ourselves which I really liked. (Only down side was slightly further walk to the toilet in the night!) Everything you need is provided (minus bedding.) Also have books, games etc you can borrow. Very friendly staff, couldn't apologis enough when our zip on the tent was broken on arrival. Offered to move us but as the weather was behaving it wasn't really a problem.

N'a pas aimé: Not really a "dislike" but more of a note to make to potential campers that the site is on a flight path, so planes going overhead through the night but we got used to this very quickly.

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Réponse du gestionnaire : Thank you for your lovely review! Sorry to hear about your tent zip but we're so glad you had a great stay despite this. We hope to see you again soon.

A aimé : Everything about it. The vibe and location were so special. We had an amazing time. Anna was lovely and really helpful and the facilities and amenities were thoughtful and made the stay so much easier. Definitely returning.

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Réponse du gestionnaire : Thank you for your lovely review! We're so pleased you enjoyed your stay and we look forward to seeing you again.

A aimé : Tents were amazing , fire pits available made it a very special stay. The country side was stunning and fun excursions to do: Lewes and Brigton. Our kids enjoyed it a lot.

N'a pas aimé: I don’t consider this glamping. No electricity nor wifi, no proper showers, no mixer taps. There are no services on site. You have to buy extra kindling if you want to make any fire. We didn’t have daily fresh ice for our cooler box. The way from the car park to the tents is pretty long and the weelbarrels to transport our things, although a good idea, felt short, the path is long, with steep hills and adrupt terrain. For some reason we didn’t realised that there was no electricity at all until we got the welcome pack, if it had electricity would be a 4 stars for me. Having no electricity makes it a bit precarious

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Réponse du gestionnaire : Thank you for taking the time to write us a review and provide feedback on your stay. Clearly we are a little disappointed you chose to rate us so low, when in your own words 'the tents were amazing, the firepits made it a very special stay and the kids enjoyed it a lot'. You are right, we are a very different style of glamping to other campsites, this is why we call it 'wild glamping'. We make our off grid nature, with lack of power, very obvious on the website, and on all communication with our customers. Rather confusingly you have marked us down for not realising we do not have electricity? Which is a fundamental feature for an off-grid campsite, one of our main selling points. We describe very clearly on the Pitch-up page this feature. You have further marked us down for ’not having proper showers’ - again our bucket showers are clearly identified on the website, are loved by our guests in general, and clearly shown in the images of the showers that are on the Pitch-up page. The first line of description provided on Pitch up about Wild Boar Wood Campsite is, 'off grid glamping in a quiet woodland'. With off grid being mentioned at least another time within the first paragraph. It is very clear we are an Eco off-grid campsite. With apologies for being defensive and long winded in our response, you claim that you didn't get fresh ice daily is not correct. Our wardens have confirmed they distinctly remember providing ice blocks in the cool box we supply for your arrival (you choose to use your own cool box and I assume missed this). Further you were shown where to pick up further ice blocks in the central shed daily in your welcome tour. You certainly didn’t raise any concerns at the time if you’d forgotten where to collect the ice blocks? As policy we won’t go into people's personal cool boxes and place new ice blocks for understandable hygiene and health reasons. You also mentioned the car park being away from the campsite. The campsite is in woodland so there is no way for vehicles to access the site. The position of the car park is dictated by our planning permission in an Area of Outstanding Natural Beauty by Mid Sussex Council. All the information on which you’ve thought was lacking in our glamping site was provided for you, but this clearly wasn't read or you didn't understand what you were booking. This does feel very much as though we are being penalised for this. We're a very small business who relies on reviews for much of our business and a review such as your own can be very damaging to us. The positive is, that if anyone should read this review, they will likely research the glamping offering and fortunately we will avoid reviews such as yours in the future by only attracting customers to our 5* rated campsite who understand what they are booking. Fortunately, despite your lack of research, your kids still enjoyed their stay 😀.

A aimé : The tent, the staff, the venu,location

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Réponse du gestionnaire : Thank you for your review, we hope to see you again soon!