Lower Hyde Holiday Park

A aimé Lovely welcome and information given.
Lovely spacious pitches, a little walk to toilet block / main area for LO so a scooter or bike is helpful.

Outdoor pool is great - good depth for my LOs (5&3) (was a little cold but fab in hot weather!)

Great location to get around the island and see lots.

N'a pas aimé Toilet block isn’t cleaned efficiently and checked enough throughout the day - often no toilet paper and mess in toilets.

Showers don’t have any sides to put clothes/bags on / very wet.

Park is rubber chunks - feet and clothes covered in black.

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A aimé The staff and activities were brilliant. Kids really enjoyed. Food was nice. Entertainment was good 😊

N'a pas aimé Activityes were a little confusing to book with the qr codes but the pool staff were brilliant and helped out alot.

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A aimé The activities for the children, aged 3 and 6, were very good, and the whole team were extremely helpful throughout our stay.

We would especially like to pass on a massive thank you to the following members of staff, who went above and beyond and helped make our holiday so special with our grandchildren:

Teigan – Thank you so much for going above and beyond. Your help and kindness were greatly appreciated.

Carly – Thank you for organising another night for us. We really appreciated your help.

Hayleigh, Reception – You were so pleasant, welcoming and helpful. Nothing was ever too much trouble. Thank you for making us feel so welcome.

Owen, Entertainment Manager – Thank you for all your help and for making our stay even more enjoyable.

Sophie – What a little star! The grandchildren absolutely loved the inflatable jets, and it was such a memorable experience for them. Thank you so much.

Please pass on our heartfelt thanks to all of them. Their kindness, enthusiasm and willingness to go the extra mile really did make our holiday special, and we are very grateful.

N'a pas aimé The caravan we stayed in, no 19, was very tired and needed an overhaul or replaced. It was reasonably clean but I did have to buy bleach and clean the bathroom along with the kitchen equipment and crockery.

The swimming was good but staffing was an issue as the children couldn’t use the slide for some of the session.

We purchased the offer for 5 activities but the web site does not let you book online.

Teigan helped us when we arrived but because we couldn’t book online there was a lot of events we wanted to attend which were full booked.

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A aimé The friendliness of the staff
The location
The laundrette

N'a pas aimé The pool had hair and bugs in it
The showers needed cleaning
£20 to play bingo
The cost of activities
Having to pay for wifi to stream

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A aimé Location was good

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A aimé The pitch is much larger than originally expected, the electric hook up was a welcome addition, the toilets/shower block was well placed, close enough for ease but far enough that it wasn’t in direct line of sight.

There’s a shop on site if you get caught short and equally just down the road from the site was a supermarket. All needs were met.
The staff on site were all very friendly and accommodating, made you feel at ease from the moment you arrived.

The access to the on site facilities was fantastic, our little one had a blast and so did we.

N'a pas aimé The only things we disliked were:

The site restaurants, bars, shop etc were a little bit on the expensive side, but you could just pop to the supermarket easily enough.

The camping and touring reception wasn’t staffed on our arrival. On the day of our arrival we received several emails from the site labelled “arrival information” and this wasn’t mentioned. So it was a bit confusing on where we had to check in and what we needed to do, however, the staff at the main reception were friendly and overall we were very well looked after.

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A aimé We had a fantastic stay at Lower Hyde Holiday Park. The safari tent was clean, comfortable, and well equipped, making it a great place to relax. The park was peaceful, family-friendly, and the staff were welcoming and helpful throughout our stay. The facilities were excellent, and the location was perfect for exploring Shanklin and the beautiful Isle of Wight. We would definitely recommend it and can't wait to return.

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Réponse du gestionnaire : Hello Katarzyna,

Thanks for the amazing review! Our team works hard to make sure all guests enjoy their time with us, so we are thrilled to hear that we hit the mark for you. We hope to see you again soon! ^JC

A aimé The site is lovely, we were quite near the toilets and shower block although i still had to drive there due to mobility issues. They were clean and the shower was lovely and hot and a stool supplied in there which was a relief. We would definitely go again. The staff were lovely and very welcoming and allowed us to check in early as it wasnt busy.

N'a pas aimé The price for 1 and a half pints of coke in the diner over £8 which we thought was expensive. We had a traditional breakfast and we weren't impressed. It was £20.99 for the 2 with a flat white coffee each. The breakfast was mushrooms, fried egg, 1 sausage, bacon, hash brown and beans. The mushrooms were stone cold, the hash brown was soggy too. The breakfast wasnt cooked fresh, it had clearly been nuked in a microwave. I wouldn't order that again. I was going to complain but we were just so hungry we put up and shut up.

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Réponse du gestionnaire : Hi there, Thank you for taking the time to leave such a detailed review.

We're delighted to hear that you enjoyed your stay, particularly the warm welcome from our team, the clean facilities and that the accessible shower met your needs. It's also great to know we were able to accommodate an early check-in and that you'd happily return.

We're sorry to hear that your breakfast didn't meet your expectations. The quality and freshness of our food are very important to us, so we're disappointed to read your comments about the temperature and preparation of your meal. We've shared your feedback with the food and beverage team so they can review this with the kitchen.

We also appreciate your comments regarding the price of soft drinks and your suggestion of offering a buffet breakfast. Feedback like yours helps us review both our menu offering and overall guest experience.

Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a much better dining experience next time. ^EC

A aimé Good space. Walkable to seafront. Close to facilities. Clean.
Didn’t use anything like pool or clubhouse which is not our thing.

N'a pas aimé Shanklin itself was a disappointment- but the campsite can’t do anything about that!!!

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Réponse du gestionnaire : HI Andrew,

Thank you for the great review, this does mean so much to us. We look forward to welcoming you back soon to create more amazing memories. ^JC

A aimé Wasn’t too busy. Next to a Lidl

N'a pas aimé The pitch was right in the sun with no shade

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Réponse du gestionnaire : Hello,

Thanks so much for sharing your experience with us. We hope to see you again soon. ^JC