Skipsea Sands Holiday Park

A aimé : usually every think ok when booked by u

N'a pas aimé: I have just returned from Skipsea sand after 5 night there was an incident whilst on site where damage was done to my caravan
I'm sorry to hear this Ian. Was this raised while you there?
yes security was called it happened on the 13th May between the hours of 1.30-2.30am, drunken couple outside caravan she smashed into the caravan 3 times as he hit her

What happened once security was called?

They escorted them back to pitch 31, security told me to take pics of caravan damage and go reception on that morning, she had dropped her phone outside the caravan went to reception on that morning handed phone over and showed pics, reception told me to contact police for damage, how can i contact them as was no longer on site at 9.00am

That was where her phone was directly under vent were she smashed into caravan 3 times

I am a regular customer of parkdean and find it unacceptable whilst on your site

I can raise it to our customer relations team and they would look into the complaint and also the other party but what gets said to that party you would have no involment with for data protection. Of course you have spoken to park who has also advised to raise it with the police for damage.

Yes as i said cannot raise issue with police as they had left site and only had bank card details of her name when handed it to reception
Yes but the police can find out that informaiton.
i stayed in caravan until they were escorted away

Please raise to your customer relations team and look into the complaint and also the other party and contact me once investigated by email or phone
Please be assured your concerns have now been raised to the relevant management teams including the Customer Relations Team and the General Manager at Skipsea Sands Holiday Park.

Legally, due to data protection we are unable to disclose confidential information about our employees or disclose what action has been taken by us. However, please be assured that we will review your comments and taken any action where required.

Once again, please accept our apologies that this has been your experience whilst staying with us.

Any claim you wish to make regarding the damages to your caravan will need to be raised by yourself to the police and your insurance company*
Did I cover all your questions today, or is there anything else I can assist you with? 😊

No thanks a good will gesture of payment off my next booking wouldn't go a miss as this was unacceptable and a very frightening experience
I understand Ian, however as this incident was out of our control and not something the company had caused, we would unfortunately not be looking at offering any goodwill on this occasion.
ok


Thank you for getting in touch with us today, you will now be directed to a short 5 question survey and when looking at the survey question 2 would just be about myself, I would appreciate a 5 as its marked the highest 😉, if I could ask you to complete this, I would be most appreciative. I would really appreciate if you could give me a 5 🙂
Jordan E has closed the chat.
Did we answer your query effectively?
Yes
How satisfied were you today with the service you received from our Holiday Sales Expert?
3
How easy was it to get in touch with us today?
4
Based on your interaction with us today, how likely are you to recommend Parkdean Resorts to a friend or family member?
0. Wouldn't Recommend
If you would like to offer any additional feedback about your service experience, please tell us more here:
Investigate

Show more
You rated our customer service as bad.

Start the chat again

Recommanderait à des amis Séjournerait à nouveau

A aimé : I didn’t like anything

N'a pas aimé: Left after 2 hours due to the smell of cannabis and loud music, dog poo all over and just didn’t feel right, I went to have a good time but was disappointed with what I saw in the first 2 hours

Recommanderait à des amis Séjournerait à nouveau

A aimé : Nice big pitches with water at the side of each pitch, staff very helpful and friendly, female showers clean male ones not so much but to be fair male one was used in the afternoon

N'a pas aimé: Nothing really to dislike

Recommanderait à des amis Séjournerait à nouveau

A aimé : Nice space

N'a pas aimé: Cold showers

Recommanderait à des amis Séjournerait à nouveau

A aimé : Nothing

N'a pas aimé: The bathroom facilities were atrocious for such a large touring section of the site. One of the two blocks were out of order for the females which meant long queues for the three showers and absolutely no toilet paper. It was booked at capacity and the toilet facilities couldn’t handle the volumes of people. Most large sites like this have purpose built toilet facility buildings, these were small cabins and way below standard.
No wifi or even internet signal on the touring pitches.

Recommanderait à des amis Séjournerait à nouveau

A aimé : The pitch was lovely and in a good location near the play park, toilets and a short walk to the main facilities. We found the site to be quiet in the evening which was great as we had young children that needed to sleep. Would certainly return here in th future as it is in a good location to go and explore the coast.

N'a pas aimé: The only grumble we had was one of the ladies toilets blocks was closed for refurbishment which meant the only other ladies toilets were heavily used. The shower floor is wet room style and soon got very muddy from people’s shoes. There wasn’t anything available to clean the floor so make sure you wear sandals you can shower in.

Recommanderait à des amis Séjournerait à nouveau

A aimé : this site friendly staff help full. quiet nice swimming pool. plenty to do for kids if you have kids.

N'a pas aimé: some touring van pitches can get water logged in wet weather. shower block clean but showers need a little attention.

Recommanderait à des amis Séjournerait à nouveau

A aimé : Big pitches
Nice park

N'a pas aimé: Dogs not on leads owners letting them urinate round our van.
People coming on site late at night .Don't know if they were Travelers.Overall you get what u pay for weekend is full of large family .In week is best to go for piece and quite.If child free.

Recommanderait à des amis Séjournerait à nouveau

A aimé : Large pitch
Dog walking area
Large play space
Staff in entertainment area

N'a pas aimé: Toilets/showers unacceptable- glad we had the van and not tent.
Ladies worse than men's, obviously been like it a while. Toilets don't flush. Showers stone cold.

Recommanderait à des amis Séjournerait à nouveau

A aimé : Spacious pitches with plenty of space for children to play. Nice pond and dog walk area

N'a pas aimé: Requests weren’t folllowed up when agreed to allow our family to be together due to young children. The pitch needed care; spikey weeds and torn up grass. The toilet block for ladies was out of action for my whole 4 night stay. The other toilet block only had 2/4 toilets working (one day only 1 was available)
The chemical waste disposal was blocked and full on our final day.
Although near the coast this was inaccessible from the holiday park. We had to walk 2 miles on country roads without paths to be able to enjoy it.

Recommanderait à des amis Séjournerait à nouveau