Waterside Leisure Park

A aimé Nothing to dislike with this site. The staff, Dave and his team were amazing. We broke down on the way there so had to arrive on a breakdown lorry. The staff sprung into action on my arival, siting my caravan and even levelling it up.
It's walking distance into Ingoldmells centre but there are shops and bars just outside the entrance.
As mentioned before, the main toilet block shuts at 8 pm and opens up at 8 am but that's not a problem as there's a smaller block that's open all night.
There's also a lovely bar on site that does bingo and the odd auction. Just to note that's cash only.
A great site that I'm sure we'll visit again.

N'a pas aimé Nothing

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Réponse du gestionnaire : Wow, thank you for such a fantastic review, Peter! We really do appreciate your lovely comments and your 10/10 rating.

It was our absolute pleasure to help where we could after you’d had such a stressful journey to our park. We’re so pleased that Dave and the team were able to step in, get you settled and help you start your holiday on a positive note.

Thank you also for the beautiful biscuits! Be assured, they have been shared with the team to enjoy with an afternoon cup of tea — they certainly didn’t last long!

It’s wonderful to hear that you enjoyed the park, our facilities and the convenient location, and your kind comments about the team really do mean a lot to us.

We look forward to greeting you again in the future and hopefully your next journey to us will be a little less eventful!

The Park Team

A aimé Got shown to our pitch by wayne, very nice helpful guy.
Showers were very good, there is a little bench inside to sit on/ put youre clothes on.
Not all sites have this.

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Réponse du gestionnaire : Thank you for your lovely review! We’re delighted to hear you enjoyed your stay with us and were pleased with your grass pitch and EHU.

It’s great to hear that Wayne gave you such a warm welcome and was helpful in getting you settled on your pitch. We’ll be sure to pass on your kind comments to him.

We’re also pleased you enjoyed our shower facilities. We know the additional seating area in the cubicles is a useful touch, particularly when getting changed.

Thank you again for recommending us, and we hope to welcome you back to the park again soon!

A aimé Location, facilities and the site

N'a pas aimé Nothing all was great

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Réponse du gestionnaire : Thank you, Steven, for your fantastic review! We’re delighted to hear that you loved the site and enjoyed the location, facilities and pitches.

It’s great to know you found us far enough away from the noise to enjoy a peaceful stay, while still being within easy walking distance of everything you need.

We’re really pleased you had such a great visit and would love to welcome you and your family back again in the future. Thank you for recommending us! 😊

A aimé Site was convenient for all areas to explore. Friendly welcome.

N'a pas aimé Toilets were closed at 8pm and there were only 4 ladies showers for the whole site. I can understand they got misused if left open but that is not your paying customers problem. Maybe night security needed. Electric set up was very confusing for some. I personally asked someone who stays all season for advice.

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Réponse du gestionnaire : Thank you for taking the time to leave your review and for your positive comments regarding our location and the welcome you received.

We appreciate your feedback regarding the toilet facilities. The disable toilet will be refreshed in due course. We are currently looking into a security fob system which would allow customers to access the toilets 24 hours a day, while still helping us prevent misuse of the facilities.

Regarding the electric, our welcome letter provides clear instructions on how to load credit onto the electric meter. If customers require any assistance, our reception team are also happy to help explain the process. We also include the information verbally on check in.

Thank you again for your feedback, and we hope to welcome you back to the park in the future.

A aimé Hard standing pitches and great to have own water and black waste chute. Nice clean shower block lovely big cubicles and nice powerful shower.

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Réponse du gestionnaire : Thank you, Coral, for your lovely review and for choosing to stay with us! 😊

We’re delighted to hear you enjoyed your fully serviced pitch, particularly the hardstanding area, private water supply and black waste chute. It’s also great to hear you found the shower facilities clean, spacious and with a good powerful shower.

Thank you for recommending us to others, and we’re really pleased to hear you’d stay with us again. We look forward to welcoming you back!

A aimé The location was good

N'a pas aimé Fishing area is a long way from the camping area. Probably would state this in description

Toilet and shower block are closed after 8pm till 8am, leaving only a small loo area open on camping area... the main door was constantly open which is very close to caravans! No loo roll and wasnt even a mirror in the ladies?

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A aimé the closeness to most things like theme park markets ect

N'a pas aimé i didn’t really like the entertainment venue but there is plenty close by to choose from

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Réponse du gestionnaire : Thank you, Nicky, for your fantastic 10/10 review! We’re delighted you enjoyed the convenience of our location, with the theme park, markets and so many other attractions all close by.

We’re sorry to hear the entertainment venue wasn’t quite to your taste, but it’s great to hear you found plenty of alternative entertainment and attractions nearby. We really appreciate your recommendation and hope to welcome you back to the park again soon!

A aimé Showers are clean and accessible.

N'a pas aimé On arrival I came once office was closed and had to collect the keys from the clubhouse across from it. When walking in there was a huge Que for drinks and I just wanted my keys so I walked to the front Que and spoke to a man behind the bar and said could I collect my keys and he was so rude and said “can you not see I’m serving” which I was blown away how rude he was but what really did it for me, once he got my envelope he didn’t actually had to move to grab them so he was just being awkward for no good reason, and well not a great start and first impressions and all at.

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Réponse du gestionnaire : Thank you, Beth, for taking the time to leave your feedback. We’re pleased to hear that you found our shower facilities clean and accessible, although we are very sorry that your arrival experience got your stay off to such a disappointing start.

As you arrived after our reception had closed, a welcome envelope containing your keys, clear arrival information, a map of the park and a loaded electric card had been left for you to collect from the onsite bar. We appreciate, however, that the interaction you experienced when collecting this envelope was not welcoming and we sincerely apologise for the way you were spoken to.

We would also like to clarify that the onsite bar is a separate business and is independently operated from the park, with its own management and staff. Nevertheless, we fully understand that this was your first point of contact on arrival and that it reflected on your overall experience with us.

We have taken your comments seriously and are reviewing our late-arrival arrangements. Going forward, we will be changing our system so that a dedicated member of our team will be available to greet late arrivals, ensure they are settled onto their pitch and have everything they need.

We’re sorry that your first impression did not reflect the standard of service we aim to provide. Thank you again for bringing this to our attention.

A aimé Great location and clean showers and toilet great staff too very frieandly lovely site overall

N'a pas aimé Dogs always needs to be on leads yet there was plenty off dogs roaming free winding up our dog.. hand dryers going off at stupid times in a tent not ideal all csmpervans etc etc are close and the ground not level or tidy looking

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Réponse du gestionnaire : Thank you, Tiarna, for taking the time to leave us a review and for recommending us to friends. We’re really pleased to hear you enjoyed our great location, clean toilet and shower facilities, and found our team friendly and welcoming.

We’re sorry to hear about the issues you experienced during your stay. Dogs are required to be kept on leads, and we appreciate how frustrating it must have been when other dogs were roaming freely and upsetting your dog. We’ll continue to remind guests of the park’s rules.

We also appreciate your comments regarding the hand dryers, the proximity of pitches and the condition of the grass area. We have now put measures in place to remind campers that toilet doors should remain closed, both for privacy and to help reduce noise from the facilities.

With regard to the grass area, the park team will look at levelling and improving the ground when the park is out of season, when the work can be carried out with less disruption to our guests.

Thank you again for staying with us, and we hope to welcome you and your family back in the future.

A aimé Very close to local attractions
Good pitch with all services

N'a pas aimé Showers block could be updated and cleaned more regularly

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