Not a good pitch site
Alan G.
Confirmé
- Emplacement pour véhicule de tourisme sur sol dur avec électricité
- Recommanderait à des amis Séjournerait à nouveau
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Traduire (Généré par Google Translate)A aimé : Choice of food and drink places pitch to small shower blocks not clean and dirty pot wash area needs to be separate from the toilet not very nice to wash up with someone on the toilet next door
N'a pas aimé : Shower block and toilets small pitches
- Emplacement pour tente ou pour caravane pliante sur herbe avec électricité
- Recommanderait à des amis Séjournerait à nouveau
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Traduire (Généré par Google Translate)A aimé : The swimming pool was good liked that they didn't put all the slots out online.
N'a pas aimé : The toilet and shower block needs updating and needs cleaning more regularly.
Hi, thanks for taking the time to leave your review.
We're pleased you enjoyed your recent holiday at Vauxhall. I will share your comments regarding the facilities with our Touring Manager and ask that they investigate this further.
We hope to see you again in future. ^AB
Lots of activities, day and night. …
Jade O.Confirmé
- Emplacement pour véhicule de tourisme sur sol dur avec électricité
- Recommanderait à des amis Séjournerait à nouveau
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Traduire (Généré par Google Translate)A aimé : Lots of activities, day and night.
The staff were very helpful with any questions I had on site. Abby at the pool was amazing.
N'a pas aimé : The showers in the touring/camping section were disgusting. Old, dirty, mouldy and smelt of urine.
I booked an activity bundle on the promise that spaces are kept open for people with them as you can't pre-book with it. This is not true so the children didn't get to do the activities they wanted.
The paths are really dirty and there are cigarette butts everywhere.
The double breast pitches didn't leave any room for the children to play.
Had to drive to get to anywhere/ walking tails
Very hard to contact if you aren't there. I emailed regarding lost property and never got a reply.
Hi Jade, thanks for taking the time to leave your review.
We're very sorry you didn't enjoy your recent stay at Vauxhall, this certainly isn't the experience we wanted you to have.
I hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.
I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.
We'd like to have the opportunity to welcome you back to another of holiday parks in the future, where we hope to restore your faith. ^AB
- Emplacement pour véhicule de tourisme sur sol dur avec électricité
- Recommanderait à des amis Séjournerait à nouveau
-
Traduire (Généré par Google Translate)A aimé : Lots of facilities on the park and easy to get to from main road clean facility area great entertainment team friendly staff
N'a pas aimé : Toilet and facilities are dated and dirty. In need of a deep clean. Some of caravan pitches are small. Original pitch was unacceptable as it was a double layer making access tricky. Need to avoid pitches around the 141 143 mark most of others ok. Ur request super or premier pitch as they are much better
Hi, thanks for taking the time to leave your review.
We're pleased you enjoyed your recent holiday at Vauxhall. I will share your comments regarding the facilities with our Touring Manager and ask that they investigate this further.
We hope to see you again in future. ^AB
- Emplacement pour tente ou pour caravane pliante sur herbe avec électricité
- Recommanderait à des amis Séjournerait à nouveau
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Traduire (Généré par Google Translate)A aimé : The pitch
The staff
The parkN'a pas aimé : Not being dog friendly
Hi,
Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.
We look forward to hopefully welcoming you back in future. ^AB
- Pod prêt-à-camper Hummingbird 1 chambre
- Recommanderait à des amis Séjournerait à nouveau
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Traduire (Généré par Google Translate)A aimé : Had a wonderful holiday. Staff were incredibly helpful and friendly. We loved the swimming pool and the proximity to the seaside with the frequent bus service. On site supermarket was helpful and not overpriced.
N'a pas aimé : We were disappointed about not being able to book swimming in advance but there were always spaces if you were willing to queue. The bus while frequent was a bit on the pricey side. And while the onsite restaurants were good, we didn't see a vegetable for the whole week of our stay.
Hi,
Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.
You can pre-book your activities online, including swimming sessions, from 6 weeks prior to your arrival date. Simply log into ‘Manage My Booking’ and select 'Book on park activities'.
We look forward to hopefully welcoming you back in future. ^AB
Was at Vauxhall for 4 nights …
Sam S.Confirmé
- Emplacement pour tente ou pour caravane pliante sur herbe avec électricité
- Recommanderait à des amis Séjournerait à nouveau
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Traduire (Généré par Google Translate)A aimé : Was at Vauxhall for 4 nights and had a lovely time the entertainment team were amazing especially Kirsten, Brooke and Nicole who were absolutely amazing and took time out to sit and speak with us was a great trip away and will definitely be returning
Thanks, from Sam and Chelsey
N'a pas aimé : –
Hi Sam,
Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.
We look forward to hopefully welcoming you back in future. ^AB
Gross
Val M.Confirmé
- Emplacement pour véhicule de tourisme sur sol dur avec électricité
- Recommanderait à des amis Séjournerait à nouveau
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Traduire (Généré par Google Translate)A aimé : Games room
N'a pas aimé : Toilets and showers were absolutely disgusting. Never seen anything like it. Filthy dirty . Seen one poor lady slip over in there. Reported the fact that someone had poured their toilet waste in the drinking water area which the receptionist said that it was already reported the day before but poo and toilet roll still there. We were meant to be there a week but we left after two days as it was unbearable. I know the comment and reply from parkdean will be the usual ( I'm sorry you did not enjoy your and we will look into your reports) bla bla bla. Receptionist said we would not get money back even though we found out that our pitch that we payed for was let out again on the days we payed for. Double money for them. Pictures included 😫 five stars for quality of accommodation as we had a motorhome.
Hi Val, thanks for taking the time to leave your review.
We're very sorry you didn't enjoy your recent stay at Vauxhall, this certainly isn't the experience we wanted you to have.
I hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.
I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.
We'd like to have the opportunity to welcome you back to another of holiday parks in the future, where we hope to restore your faith. ^AB
- Emplacement pour véhicule de tourisme sur herbe avec électricité
- Recommanderait à des amis Séjournerait à nouveau
-
Traduire (Généré par Google Translate)A aimé : The pools
N'a pas aimé : The toilets/showers were disgusting
Very dirty, the shower heads were for someone who was 4ft very slow water came out! And the washing up area was in the toilets which didn’t seem very hygienic
Hi, thanks for taking the time to leave your review.
I'm sorry you were left feeling disappointed by some aspects of your stay and I will share your comments regarding the facilities with our Touring Manager and ask that they investigate this further, as well as implementing additional cleaning checks. ^AB
- Emplacement pour véhicule de tourisme sur sol dur avec électricité
- Recommanderait à des amis Séjournerait à nouveau
-
Traduire (Généré par Google Translate)A aimé : Bus to the beach
Level hard standing pitch and hook up
Friendly staff in shopN'a pas aimé : Had to book in advance for the pool and it was fully booked all week which I didn’t know in advance and then we only had an hour session. It was one of the key reasons for booking the park.
Food and ice cream service was incredibly slow and overpriced.
Was advertised as being a close walk to the beach, it’s not!
No green spaces for kids to play.
Toilet blocks were filthy
Hi, thanks for taking the time to leave your review.
We're very sorry you didn't enjoy your recent stay at Vauxhall, this certainly isn't the experience we wanted you to have.
I hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.
I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.
We'd like to have the opportunity to welcome you back to another of holiday parks in the future, where we hope to restore your faith. ^AB
Hi Alan, thanks for taking the time to leave your review.
We're very sorry you didn't enjoy your recent stay at Vauxhall, this certainly isn't the experience we wanted you to have.
I hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.
I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.
We'd like to have the opportunity to welcome you back to another of holiday parks in the future, where we hope to restore your faith. ^AB