WeCamp San Sebastián

A aimé Showers were clean

N'a pas aimé Pitch was awful, extremely uneven, muddy. Whatcthey dont tell you is that the shop, bar and pool are all
closed on Wesnesdays.
Not worth the money they charge ( over £30 for 1 night with no electric)

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Réponse du gestionnaire : Dear Guest.

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations.

We regret that you found the pitch to be uneven and muddy — we understand how frustrating that can be and will pass this on to our maintenance team for review and improvement.

Regarding the shop, bar, and pool being closed on Wednesdays, we understand this may have come as a disappointment. While this is stated in our booking and welcome information, it’s clear we need to make it even more visible, and we’ll work on that.

That said, we truly appreciate you mentioning that the showers were clean — it’s always encouraging for the team to know when their efforts are noticed.

We’re sorry your stay wasn’t what you hoped for, and we do hope you’ll consider giving us another chance in the future.

Best regards,
Reception Team.

A aimé Location very good in terms of visiting San Sebastián.
Helpful staff and very pleasant, clean facilities.

N'a pas aimé Nothing

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A aimé Easy to get about as there was a frequent bus to city centre. The services on site were exceptional and restaurant was good. Views spectacular from site.

N'a pas aimé Pitch size was a little tight.

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A aimé Easy check in, helpful staff

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A aimé Reception staff very helpful. Great bus connection to San Sebastian every 20 minutes and low cost. Plenty of toilets and showers.

N'a pas aimé Bar/restaurant staff, didn't seem to care. Pitches felt quite claustrophobic despite being upgraded to a premium pitch.

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Réponse du gestionnaire : Dear Mandy.

Thank you for taking the time to share your experience with us.

We’re really pleased to hear that you found our reception team helpful, and that you appreciated the convenient and affordable bus connection to San Sebastián. We're also glad you found the number of toilets and showers to be sufficient — we work hard to maintain those facilities to a high standard.

We’re sorry, however, that your experience at the bar/restaurant didn’t meet your expectations. We take feedback like this seriously and will share your comments with the team to ensure we address any issues with service and attentiveness.

Regarding the premium pitch feeling a bit claustrophobic, we understand that personal space and comfort are important, and we’ll take this into account when reviewing the layout of our pitches.

Your feedback helps us improve, and we hope to have the opportunity to welcome you back in the future with a better overall experience.

Best regards,
Reception Team.

A aimé New shower blocks near our pitch. Regular and reliable bus service right outside.

N'a pas aimé Not a dislike but a comment…. Very steep so campers need to be aware of that.

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Réponse du gestionnaire : Dear Guest.

Thank you very much for your feedback.

We’re glad to hear you appreciated the new shower blocks near your pitch and found the bus service convenient and reliable — it's great to know those aspects helped make your stay more comfortable.

We also appreciate your comment about the steep terrain. While it's not something everyone may expect, we agree it's useful for future guests to be aware. We always aim to provide clear information during the booking process, and your note helps us continue improving that communication.

We hope to welcome you back again soon!

Best regards,

Reception Team.

A aimé Location and bus service into city.

N'a pas aimé Overpriced and a lot of poor pitches, poor quality of amenities.

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Réponse du gestionnaire : Dear David.

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations.

We regret that you found the pitches and amenities below standard, and we take your comments seriously. We are constantly working to improve and will be reviewing this with our team to ensure better quality and value for our guests in the future.

Regarding the bus service, we sincerely apologize for any inconvenience caused. However, please note that the transportation is managed by an external provider, and unfortunately, it is not under our direct control. That said, we will still pass along your feedback to the relevant parties.

If you'd be willing to share more about your experience, please feel free to contact us directly.

We'd really appreciate the chance to make things right.

Best Regards.

A aimé Was nice place

N'a pas aimé When I got there , I was told my van was to big for the site , and given another one that had another van on it , told them they said did I ask them to leave , than told to walk around and find one , only to have my original one that my van fitted on.
Than late that night another group people knocked on my door , to say I had there spot , I think the ye need to get there booking right

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Réponse du gestionnaire : Dear Guest.

We sincerely apologize for any inconvenience you may have experienced. Please know that we are continuously working to improve our services and ensure a better experience for all our guests.

Regarding the restaurant, we would like to clarify that it is located within the campsite, but it is independently operated and not managed by us. Therefore, we do not have control over its opening hours or operations.

Thank you for your understanding, and we truly appreciate your feedback.

Kind regards.

A aimé Location, facilities, bus access to town

N'a pas aimé Many pitch sizes very small, ours was tight to access and ground uneven

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A aimé So close to town easy bus ride
Friendly staff easy check in. Perfect for 3 night stay

N'a pas aimé Small pitches and tight to empty tank (6m van!) but not a real issue
Expensive

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