Moody Meadows

A aimé Another lovely stay at Moody Meadows. I’ve stayed here several times now and it’s always somewhere I’m happy to come back to.

It’s peaceful, relaxed and has a really welcoming feel, with plenty of space and beautiful countryside around you. It’s also great for staying with Oscar, my dog, which makes such a difference when I’m travelling with him.

A lovely, quiet place to settle in after a long day, and consistently a great stay. I’ll definitely be back again!

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A aimé Not much

N'a pas aimé 1. The staff at the soft play desk didn’t tell us about a discount when booking. When discovering this I asked for a refund of the amount we were overcharged. Was told this wasn’t possible as a manager wasn’t in.
2. The staff at the trampoline park were awful. The trampoline park had too many people booked for how many trampolines were available meaning we spent a chunk of time stood waiting. The staff ignored children blatantly not following the rules. A child injured themselves and people continued to play on the basketball bit. My children queued to play on this. A member of staff was very rude telling them to get off as the person was injured. My children listened and came away. However the staff allowed others to continue to play which meant my children had to queue up again!
3. The flooring is absolutely not built for tent camping. You’re made to pay extra for concrete pegs. All of our beds popped and our tent now has holes in.
4. The noise at night is not monitored by staff. We were kept awake both nights of our stay by guests being extremely loud. Have never experienced a campsite where workers don’t check on noise levels at night. When asked for a partial refund due to being unable to sleep during our stay was told this was not an option.
5. Witnessed staff being rude to guests and having conflicts with them during our 2 night stay.

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Réponse du gestionnaire : Good morning,
Thank you for your review, we welcome all feedback from our guests and use guest feedback to be the very best we can be!

I am sorry that you did not enjoy your stay with us, hopefully I can address some of the issues you have raised. We do indeed offer a discount for our on-site activities to our camping guests. This is communicated via email in guests' Welcome Letter and a voucher is usually given at check-in. Our soft play and trampoline park are both open to members of the public, so our staff in these areas do not openly offer the discount to anyone that walks in, as the discount is reserved for our on-site desk and without the voucher the Play Barn and Trampoline Park staff have no way to check whether guests are actually staying on site with us.

The participant limits we work to in the Crazy Cow are set in place by a combination of the Design Risk Assessment (carried out by the manufacturer/installer), our insurers and our own on-site risk assessment. All of the above have deemed the number of participants as appropriate and acceptable for the number of activities available. I apologise if you feel that there are too many participants at once, but please rest assured that we have a safe capacity that we strictly stick to, as agreed with our insurers, to ensure that everyone participating remains safe, and able to enjoy the equipment.

We advertise as much as is possible that all of our pitches are hardstandings and that we do not allow tents or awnings to be pitched on the lawns. We do not make our guests purchase rock pegs, but strongly recommend that guests wishing to pitch a tent or awning bring them with them, as well as a sturdy groundsheet.

In terms of the overnight noise you have mentioned, please accept my apologies. We have a site warden that makes regular patrols and will engage with noisy campers to ask them to keep it down after 10pm. We do have an out of hours number available for our guests to call. Unfortunately, as we explained via email, had you let us know of the issues you had experienced on your first night, we could have intervened and ensured the issue was dealt with. We also had not received any other complaints of noise from the two nights that you were here,

Finally, we receive consistently good feedback on our staff across the entire business. We strive to create an atmosphere where our guests feel like they are part of the family. The conflict you have mentioned was with a guests who was being aggressive and abusive - something we do not tolerate on our site - and the guests was asked politely to leave so as to not spoil anyone else's enjoyment of the site.

Please accept my apologies again that you did not enjoy your stay with us, I hope this response has been able to shed some light on some of the issues you experienced.

A aimé Everything was perfect xxx

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A aimé Quiet, lots of green areas

N'a pas aimé Coffee shop no dog friendly, prices at restaurant too high

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A aimé Everything the adult hot tub pitches are massive the hot tubs are checked and cleaned twice a day the shower block is immaculate the farm shop is amazing and the Moody Cow pub and restaurant serves amazing food there is nothing to dislike about this place

N'a pas aimé Nothing

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A aimé Hot tub was perfect and facilities on site were very clean. Lots to do for children and the food and drinks at the Bistro were amazing!

N'a pas aimé We were situated at the far end of the campsite and the wifi wasn’t great. It kept dropping out but overall stay was good!

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A aimé The hot tub was great. We ordered food to take out from the restaurant which was good. Looked like lots to do for small kids.

N'a pas aimé The vibe. We disliked the atmosphere immediately, it was so busy and crammed. This was the most expensive pitch I have ever booked and we left early. Not for us at all (39 & 15 yo, travelling with small dog) there were children screaming and dogs barking all night. Very commercial, I should have realised this when booking but the pitches looked much bigger, peaceful it was not.

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A aimé Everything about this place is a 10/10 . Relaxing . Great facilities, wonderful staff , bistro is excellent even if just going in for a drink . Farm shop has everything you may need . Jacuzzi is so relaxing and checked twice a day . Love this place and celebrated our 29th wedding anniversary there the weekend of the 14th to 17 August . We will be back .

N'a pas aimé Nothing

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A aimé Lovely clean peaceful site
Very good for children
Spent to much in the farm shop
Beautiful food in restaurant
Cakes to die for

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A aimé An absolute Gem of a place so peaceful , very clean site with super sized pitches with plenty of room . Great Shower Block , Lovely food , easy access for Newquay with a Bus stop just outside the park . Would definitely stay here again . Great for families and couples . 😀

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