Landguard Holiday Park

Liked Location

Disliked The staff werent welcoming, there was no activity schedule for entertaintment given,the entertainment in the mornings wasnt good

Liked Very nice and clean space .
Utilities always clean , never had to stay in queue.
Entertainment for children , swimming pool and playgrounds- also very nice.
Staff very approachable.

From the manager: Hi Sylwia,

Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.

We look forward to hopefully welcoming you back in future. ^AB

Liked Location to Shanklin

Disliked Pitch numbers weren’t clear
Location to site not clear
Toilet blocks not clean and very old
Cleaning facilities left unclean by other guests
Poor rubbish and recycling points
The Hub was unwelcoming and again outdated

From the manager: Hi, thanks for taking the time to leave your review.

We're very you didn't enjoy your recent stay at Landguard, we certainly never want our guests to feel unwelcome.

I do hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.

I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.

I do hope this experience won't deter you from visiting one of our 65 Holiday Parks again in future. ^AB

Liked Lovely place, nice and clean toilet and shower facilities, nice grass ground.
I was arriving late the reception was closed but everything was prepared for me with informations and instructions in a box safely stored.
All recommendations , will visit this place more in the future.

From the manager: Hi,

Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.

We look forward to hopefully welcoming you back in future. ^AB

Liked Shielded from wind..... toilet blocks clean. Pitches OK ish size.

Disliked Reception closed more than open, number for contact is unreachable when u need a member of staff they ain't around and leaving voicemail just gets ignored.
Daughter was ill with high levels of chlorine ( tested by staff n confirmed high ) in drinking water!
Loud noise late at night is allowed the noise policy is 11.30 I thought it was a family site not party site guess I was wrong...... very noisy site not great for families with young children that need to sleep.
Fire pits not allowed but people having them and using twigs/tree branches etc to burn off surrounding trees!
Entertainment poor
I've put a complaint in to site n even thou I was on site when submitted complaint no one bothered to come speak to me to try put anything right!

Plz AVOID

From the manager: Hi Caroline, thanks for taking the time to leave your review.

We're very you didn't enjoy your recent stay at Landguard, this certainly isn't the experience we wanted you to have.

I do hope your Daughter is okay, and that you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.

I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.

We're also sorry to hear you were kept awake by your neighbours, we do have a quiet policy on park that guests should be respectful of others and start to lower any noise after 11pm, so it's disappointing to hear that this wasn't your experience on this occasion.

I do hope this experience won't deter you from visiting one of our 65 Holiday Parks again in future. ^AB

Liked Very happy with our stay, all the staff were very helpful and friendly

From the manager: Hi,

Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.

We look forward to hopefully welcoming you back in future. ^AB

Liked Good all round mostly.

Disliked Toilet and showers old and tired,
But functional.

From the manager: Hi Garry,

Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.

I will share your comments regarding the facilities with our Touring Manager and ask that they investigate this further.

We look forward to hopefully welcoming you back in future. ^AB

Liked It was first class pitch was nice and big very clean nice surroundings toilets and showers very clean no problem there even the little shop on site was good definitely go again

Liked The safe Out side space for the children To play. The heated pool was lovely

Disliked Could have had the toilet blocked cleaned more regularly.

Liked The location and the pools

Disliked Filthy and dated toilet blocks and showers