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D

Dee P.

Member since July 2024

1 review

Trekenning Tourist Park

Newquay, Cornwall, England

Motorhome or campervan pitch
Powered grass and gravel caravan site (sloping)

6

Toilet and shower facilities good.…

Feb 2025

Liked Toilet and shower facilities good.

Disliked Bar only open on Friday night though booking confirmation stated Friday and Saturday. Wrong gate passcode provided on confirmation email, luckily a resident agreed to help as no one answered phone in reception at 5pm. photos on website very out of date, only 3 touring pitches. Not very welcoming.

Recommend to friends Visit again

From the manager: Hi Dee, Thank you for your review, We are sorry to hear you did not enjoy your stay whilst onsite, However, from reviewing the CCTV footage both of the barrier and the office, you did not arrive until 17:20 which is after the office is unmanned and does state this on pitchup and no telephone call was made to the office around this time. On arrival you did not attend reception to make us aware of your presence so we were unaware that you had arrived until seeing your motorhome parked up on the pitch the following day and unfortunately we did not see you on the Friday or Saturday either so were unable to provide you with the holiday pack which had up to date information in it. The barrier code you were provided with is the correct code for the barrier for holidaymakers. We are unsure why this did not work for you on this occasion, but it is the correct code. If you had rung the 'Call' button it would have rung us and we could have let you in and welcomed you to the site. We hope you will try us again in the future,

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