Liked Everything. Always!!

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Liked We meant to stay in the pod. due to the weather we had to be indoors, in such small space (with kids) it was unbearable. We requested last minute upgrade (to caravan) and this has been accompanied with no fuss or stress (and small ££ top up) and kindness. We did it last year and it was perfect. We could sit outside (bench and table next to the pod), used for sleep only. Beds comfortable, pod clean. Heating working well. I’ll recommend pod for good weather conditions or with no moody kids. There’s much to do on site - gym adequately equipped. Swimming pool, restaurant (bare in mind: ain’t McDonald’s prices, but food lovely so paying for what you get :) Good localisation. Close to Charmouth beach (walkable distance) and National Trust sites.

Disliked Only issue is the WiFi not very strong signal. That’s all

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From the manager: Hi Natalia, Thank you so much for your thoughtful and detailed review! We’re really glad to hear that our team was able to help with a last-minute upgrade and make the process smooth and stress-free—that kindness and flexibility is exactly what we aim for. It’s also great to know you’ve enjoyed your stays with us before, especially the comfort and cleanliness of the pod, as well as the on-site facilities and location. We completely understand your point about the pod space, especially with the weather keeping everyone indoors—your recommendation for fair-weather stays (or fewer “moody kids” 😊) is spot on but does provide more shelter and warmth than a tent! We also appreciate your feedback regarding the WiFi signal. This is something we’re actively looking into to improve the experience for our guests. Thanks again for your honest feedback and for recommending us—we hope to welcome you back again soon. Best wishes, Newlands Holidays

Liked Staff and facilities!!!! This is perfect place for parents to relax whilst kids are occupied with activities: playground, swimming pool, softplay. We never stayed during season, so never had the experience of entertaining, but I somehow feel it would be good (or as expected) Staff are kind and helpful, some with good sense of humour. For active families: gym equipped with basic “gear” but good enough to do strength or cardio workout

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From the manager: Hi Natalia, Thank you so much for your lovely feedback! We’re thrilled to hear our facilities provide a great balance for parents to relax while the kids stay happily entertained. It’s wonderful to know our staff made a positive impression with their kindness and sense of humor. We hope you get to experience our entertainment during the season next time — we think you’ll enjoy it! Glad you found the gym suitable for your workouts too. We look forward to welcoming you back soon! Best wishes Newlands Holidays

Liked Leisure centre- staff were AMAZING!! Facilities: great!! Nice playground for kids. Many showers and toilets around the site. Great for fit family: gym on site: adequately equipped

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From the manager: Hi Natalia, Many thanks for your review. We are so pleased to hear that you enjoyed your stay with us, we hope to welcome you back soon! Best wishes, Newlands Holidays