Wern Mill Caravan Park

Liked I have given a lot of thought to my review, I like to give a honest and fair review when asked to do so.
This site is well kept good facilities including a dog shower which is a brilliant idea. We didn't use it as recently lost our beloved Husky. The only criticism I would add re facilities is shower is push button and I timed it at 6 to 10 seconds on different days also for Motorhome owners with grey waste no disposal on site. However didn't bother us as next site did so we dumped on arrival. But worth bearing in mind. Ensure an empty tank prior to arrival.
Now I guess we have to rate site on our stay and experience during our visit. I'm sorry to say we hated most of it, harsh I hear you say but hear me out please.
We were on pitch 27 close to entrance and the narrow part of center area see photo. On the pitches are signs 'Please do not cross over occupied pitches ' No chance there were kids racing around on bicycles one almost took out my wife as we were winding out our Motorhome canopy. And the people behind playing bat and ball which kept on gong on our area constantly and they would pick it up with no excuse me or sorry. So I got to a point of asking as they were speaking in a foreign language could they read and understand the sign. Yes was the reply so I asked them as we respected thir pitch and walked the long way around to facilities that they would respected ours and play further into play area. This was Saturday and a scorching day and we had camper doors and windows open. Ther response was to shut my van doors to which I said it ain't happening. Then we had a ball hit our van which put small dent in and then a whistling throwing bomb hit our window and broke that too. The window is plastic double glazed with air gap. Well now it doesn't and the gap is gone and plastic touching each other. And is now grey & foggy see photos. This was witnessed by a mature couple sitting outside there caravan behind us. Also a single lady with a silver camper in pitch 26 who was right under the flight path. See photos. My camper may not be new but it had no damage as one owner and very low miles. And was £40,000 a lot of money for us. Anyway I feel a play area should be fenced or no ball games or a separate area altogether. As we were well away from the center. It spoilt our holiday. We would ha e left early but couldn't find another site in between our next stop. If you value your vehicle I would say go ahead and book but ask for a pitch outside of the center area.

Disliked Play area although OK for playing with equipment provided ball games and throwing toys like these whistle bombe, rugby balls and aeroplanes should be for elsewhere. And we take granddaughters with us sometimes so we are NOT anti children.

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From the manager: Is this a fair review of our park?? Or.....a review of the guests staying on the park??

Hi Peter. Thanks for the review, although it's very disappointing to read we appreciate your feedback. We can certainly sense your frustration here and we are very disappointed to read that you did not enjoy your stay.

Some of the points you've raised are accurate. We do not have a 'drive over' waste point for motorhomes but we do have a grey waste point but you will need a waste trolley of which you can borrow from us if needed.

You correctly stated that the push button showers do not last long. Unfortunately this type of system is what is demanded of us as part of the licensing agreement with the local authority and reviewed and policed by Welsh Water services biannually. We would much prefer having another system.

You stayed with us for 3 nights and we spoke on many occasions during your stay and even the morning you were leaving but unfortunately these issues you've mentioned were never raised with us. We could have explained the situation or helped you in some way.

It's also worth mentioning at this point that you have chosen to stay on a family park during the 6 weeks of School holidays and it is inevitable that a number of children will be on site. It is very difficult for us and our staff to manage the behaviour of the children at all times and we also expect parents to make sure they behave and/or respect other peoples pitches.

We do however feel aggrieved that you have felt the need to raise this isolated incident (which is the bulk of your review) on an online platform like this instead of contacting us directly during your stay or after you left. Therefore as mentioned above we question whether this is a fair review of the park or is it indeed a review of the guests that caused damage to your van???

Liked Spotless toilets and showers good sized pitch helpful owner

Disliked Traffic noise from road A little expensive for what it

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Liked Excellent value for money .clean and tidy .
Bar and shop on site . Kids enjoyed riding into Newquay . Would highly recommend . And stay there again .

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Liked The friendliness and welcoming from the family.

Disliked Nothing.

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Liked Lovely quiet site. Well maintained with excellent facilities.
10 minute drive into Newquay which was very nice with some good restaurants and bars.

Disliked TV reception is poor but in fairness, that is mentioned in the site details but it would deter us from staying more than a couple of nights.

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Liked The facilities and location are incredible.
So clean! The owners are so helpful! The bar is a fantastic touch! Cannot recommend enough! We will be back!

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Liked Beautiful well kept site
Had a lovely stay didn't want to leave
Will definitely be returning

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Liked Lovely site staff very friendly and helpful. Showers and toilets were nice and clean. Been upgrade to a good standard. Nice pitches. The park well run and kept clean. A few little tweaks and this campsite will be 10/10

Disliked The shower was a bit of a pain had to keep pressing the tap every 30 seconds. The vip pitches comes with seating this is a nice touch but the pitch next to us their seating was right up by side our caravan so privacy was limited. This was the same for us our seating was right under the caravan next to us. Also the WiFi was a problem kept losing signal but so was my mobile data same but that’s what you get in rural areas

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Liked Everything
5-Star All round
Great location

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Liked Beautiful maintained site, staff really friendly and full of knowledge. Facilities really clean and WiFi was great. Would recommend this site.

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