Castle Howard Lakeside Holiday Park

Liked Amazing place

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From the manager: We're glad you approved of Lakeside Julianna. Thank you.

Liked Plenty of space, nice staff
Good showers, just right temperature

Disliked Toilets bit dirty early am, before cleaning,
Can't believe what some people are like!

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From the manager: Many thanks Rob. It's a shame that nowadays respect for other people and property is lacking isn't it? Thank you for appreciating that the problem was not of our making.

Liked Lovely campsite, friendly staff. It wasn’t very busy when we arrived so plenty of space to choose our pitch. Very helpful, as our pump was broken for the air beds and the staff lent us one to complete our set up. Toilets and showers were clean. Kitchen area to wash pots, and a freezer available for any ice packs. Lovely walk by the lake with a great view of the castle. Plenty of places a short drive away if you’re looking for days out.

Disliked Nothing

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From the manager: It's good to read that you enjoyed your stay and that our team went the extra mile to help you out. Thanks for your review.

Liked Clean, quiet, bright, lovely little shop on site, Great larger shop at Castle Howard.

Disliked Wi-Fi is nonexistent, and phone signal is nearly nonexistent.

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Liked Flat pitch, good location , receptionist friendly

Disliked Toilets and facilities inadequate , smelly and filthy … same rubbish on floor immediately after ‘deep clean’ had been carried out… lack of any staff presence outside office hours means noisy at night … priority is clearly mobile home site . Shop is really only selling expensive Castle Howard products …eg £2.40 for 6 eggs that’s greed . First time after a month away in N Yorks did I feel need to lock van at night as campsite did not feel safe. Dog faeces on pitch, around loos and around site … yes that’s campers but who checks if no presence.

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From the manager: Thank you for taking the time to review Lakeside Linda. We are naturally very disappointed with your comments and your rating. When comparing your review to the reviews by other guests staying at the same time as yourself it sounds like a completely different site. The site during your mid-week booking, was relatively quiet for the last week of the summer holiday. None of the team had any reports of noise, security issues or dog dirt on site.
Our shop, which was added last year and has been a popular addition, is a small convenience store which stocks a few luxuries and a few necessities many of which are reasonably priced. If needed, there are supermarkets just five miles away in Malton.
Our touring visitors are just as important to us as the holiday home owners and therefore we are saddened that you didn't call in to reception before leaving early to inform us of any problems you had experienced; had we been allerted we would have done our utmost to get the problems resolved quickly and perhaps you may have stayed to enjoy the rest of your time here.

Liked Site was clean and accessible. Amenities were clean and upto date. Staff were knowledgeable and friendly. Overall it was a lovely little site and nearby Malton and Castle Howard were great days out.

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From the manager: Thank you Claire. We hope to see you again.

Liked Lovely campsite, friendly staff, clearly marked electric pitches.
Lovely walks could see Castle Howard from the lake

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From the manager: We're pleased to read that you enjoyed Lakeside and our team. Thank you and see you again!

Liked Everything - Good space - Pretty level grounding - Reception very welcoming and came to check on you each day to make sure everything was good - Very clean and well maintained premises - Definitely coming back again.

Disliked Our stay just went too quick - Need to book for longer next time x

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From the manager: What a lovely review Tina. It is great to read that you approved of Lakeside and will hopefully return for a longer stay.

Liked The staff were so friendly and helpful. The surroundings are lovely, the site has everything you need.

It is clean and tidy, shop well stocked snd close to everything we needed.

Disliked Some of the other campers left a lit to be desired. Digs roaming loose and doing tgeur business (i understand this hapoens,but at least clean it up) and one very noisy group.

Dhame as this was not the camps fault.

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From the manager: Hello Vicky, We are saddened to learn that the behaviour of some campers was unacceptable during the Bank Holiday weekend. Selfish and disrepectful campers are not welcome here. We do appreciate being told. Any anonymous evidence is welcome and can help us to identify the group so that we can refuse them a pitch in the future and ask them to leave if necessary. Our security team do visit at night but we shall ask them to be extra viligent especially on busy weekends. A member of staff had approached them before they departed and found them to be exceedingly rude. It is not what anyone wants. Thankfully this is a rare occurance at Lakeside. On the positive side we are pleased that the site, the location and the team met your approval and we look forward to welcoming you back one day.

Liked Great site clean facilities, friendly and helpful staff.

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From the manager: Many thanks Malcolm. I'll pass your comments on to our team and thank them for their diligence. We do hope you will return one day.