Hill Farm

Liked: A quiet and small site. Facilities are clean. Nice rural location, within walking distance of a good pub serving good food and beer. Price is reasonable for site too.

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Liked: Fairly quiet apart from noise from nearby A12. Pitch was a good size. Facilities were ok, kettle was useful.

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Liked: Only the man who we think ran ir.

Disliked: The facilities were awful, booked 3 nights but only stayed 1 could not face the shower and went without and used our portable loo.

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From the manager: Dear Janet, I am really sorry but there are 3 toilet cabins (with gents/female toilets) and 4 showers on site, which for some strange reason you weren't aware of. So there is a shower and portaloo toilet in the woods, one toliet cabin and shower opposite the house and 2 showers on the Cl site. So there are a total of 9 toilets on site, (with separated cubicles between male and female) and 4 showers, all within a 2 or 3 minutes walk from you! So I'm therefore very confused as to why you had to use your own portable loo, which definitely wasn’t necessary with that number of toilets on site (i.e. 9)! These toilets were also mentioned in 2 separate welcome emails to you before arrival. These are also always cleaned everyday by me. There is no way on earth that I would let them become too unclean. The only person I trust to clean them now is me!!! Sorry, if you were by some unknown reason not aware that there were this number of toilets and showers on site, I really really apologise for not making it clearer. All welcome emails have now been updated to make it crystal clear so that this never happens again. I can’t physically add any more toilets to the site!!!

Liked: Friendly staff. Quiet. Small. Use of a kettle.

Disliked: Could hear the A12.

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Liked: Quirky site in great position for exploring West Suffolk. Manager worked tirelessly and was friendly and helpful.

Disliked: Slightly dated toilet, shower facilities. Strange collection of old books, cloths in one toilet block

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Liked: The owner, the setting and the general feel of the place

Disliked: No hot water in the washing up area

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Liked: Friendly welcome from Jaik , location was good and was reasonably quiet

Disliked: We mainly used our own facilities but we were not keen on the mixed toilets and shower

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From the manager: Dear Paul, thank you for your review. It was nice to meet you. RE : “we were not keen on the mixed toilets and shower” Just to be crystal clear here, there are now 4 showers on site, so there is definitely not just one “shower”, as you have indicated. I agree all the 4 showers are currently mixed (unisex), which I might change one or two to male and female showers at some point. I just can’t work out who should get the best shower yet!! RE: "the mixed toilets" I agree the portaloo toilet is mixed (unisex), but the other 3 toilet cabins have separated cubicles between male and female. There is also a separated gents toilet and another separate ladies toilet on the CL, which you were welcome to use, as stated in your welcome email. I normally personally clean these every day myself, so am slightly dismayed with myself that you gave it “6/10”, but I was probably chatting with you too much and not doing enough cleaning! (Note to self: less chat about rescue dogs– more cleaning needed!) I am also slightly dismayed that the Wi-Fi was only “6/10” when I have personally put one of the most powerful Wi-Fi transmitters on the market in the hedge outside your caravan on Pitch 11, with a 300m range!! I apologise if it wasn’t quite up to Romford, Essex, speeds, but then you’re staying on the edge of a wood at the end of the day. We try our best here!

Liked: Quiet and peaceful site. Toilets and showers close by, not luxurious but sufficient

Disliked: Nothing

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Liked: Liked the separate pitches which were spaced out between trees. Good location for walks & to a pub. Quiet after 10pm. Good having a bin & water tap close by.

Disliked: In our area the toilet was a porta loo which had to be pumped to flush and only had cold water to wash hands. Proper toilets were on site not too far, but only two toilets which were occupied on a few occasions. If the toilets and hot running water was better, I’d happily return !

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From the manager: Thank you for your review. I am sorry that you thought that there were "only two toilets which were occupied on a few occasions". Just to be 100% clear here, there are actually 3 toilet cabins (with gents/female toilets) and 4 showers on site, which you are welcome to use, as stated in the welcome emails. So there is a shower and portaloo toilet in the woods, one toliet cabin and shower opposite the house and 2 showers and 2 toilet cabins on the Cl site. = 9 toilets. So there are a total of 9 toilets on site, (with mostly being separated cubicles between male and female) and 4 showers all with in a 2 or 3 mins walk from you. These toilets are also always cleaned everyday by me, as I don't trust a cleaner to do this, as from past experiences they never clean them well enough. There is no way on earth that I would let them become too unclean, so 2/5 is a bit mean but I will clean them harder from now on! Jaik (BSc, MSc)

Liked: Lovely site, nice trees for kids to play in

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