Silverhill Woodland Retreats

Liked The Pitch was of a nice spaced area, with plenty of room away from neighbour. Large size camp site overall, was welcomed by Robert at reception who explained all we needed to know. liked the entry of a fob barrier gate for entry and exit, gave a good sense of security , the shower rooms are unique and of the best ive seen. with a decent flow of hot water, separate bowl for shaving too.
although we was only here 1 night we had a good night sleep as the site was VERY QUITE.
had a nice walk along a path which took us to the statue of a miner.

Disliked for my 1 night stay there was nothing to dislike

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From the manager: Many thanks for your kind review Roger. We at Silverhill Woodland retreats look forward to your return.

Kind regards
Julie

Liked Very nice, quiet place, very nice service at the reception.

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From the manager: Thank you for your review - I will pass this on to the staff.

Liked Very pleased with the whole experience as a first time Caravaner we found the booking in and Pitching up really easy process. The site is spotless and peaceful.
Had a relaxing experience

Disliked We didn't dislike anything about it, as it’s the first time we’ve ever pitched up with a caravan we went not knowing what to expect. Very pleased.
Thank you

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From the manager: We are glad you enjoyed your first caravan experience with us and hope to see you again soon.

Liked The staff were extremely friendly and the pitch’s were a good distance from each other. Facilities were always open. Shop was stocked with basic essentials.

Disliked I had requested close to the amities as I’m unable to walk far but we was put also the furthest away from them so I frequently needed to use my wheelchair which was not easy on the stoned paths. The accessible bathroom was not very well thought out. Shower hose was not high enough (and was in need of a new one), when I was able to stand and the wall hooks were not low enough when I fully required the use of my wheelchair. A separate perching stool is needed and the shower chair, hand dryer etc needed a good scrub, the rusted areas require re-painting. I became stuck in the bathroom a few times as the door was too heavy for me to push open when I was having a bad health day. Thankfully a few people (not all) helped some of the time as I didn’t want to pull the red emergency cord as it wasn’t an emergency. I really disliked being placed next to the children’s play area as the parents didn’t keep an eye on there children as we had many times the children would just come inside to us and try to exactly what they wanted to. Not the quiet stay we had anticipated but it was nice seeing all the dozens of children getting on with each other. There was no point in requesting to move as the families were only there for part of our stay, arriving a few days after us. WiFi was payable at site on line and was not advised as such.

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From the manager: I'm really sorry that things weren't up to standard for you. If you wasn't happy with your pitch i would of happily changed it for you if you would of requested it on arrival.
I thank you for your honesty and we will take into consideration you review and will do our very best to make our disable facilities a better standard.
If you do ever visit again please make us aware that your not happy and we will always try our hardest to make your stay as comfortable and relaxing as possible.
Kindest Regards
Cheryl

Liked The facilities was above and beyond our expectation, very clean and well laid out. They really have thought about what campers want/need. Staff was fantastic. We felt very safe on this site and will definitely be returning.

Disliked There was nothing to dislike!

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From the manager: Thank you for your lovely review. We are glad you enjoyed your stay with us and look forward to welcoming you back in the future.
Kind Regards
Cheryl

Liked Sehr ruhiger und sauberer Platz, großzügige Rasen- und Schotterplätze mit viel Baumbestand. Wir waren nur eine Nacht zur Durchreise nach Schottland dort.

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From the manager: Very quiet and clean site, with spacious grass and gravel pitches and lots of trees. We were only there for one night on our way to Scotland.




Thank You very much for your review. We hope to welcome you here again in the future.

Liked Location and site facilities also the staff very helpful

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From the manager: Many thanks for your review and we hope to see you again soon.

Liked Absolutely loved it, we thought we would try this site as it's local and didn't want to travel to far . We were very shocked on how lovely it was and a lovely hidden local treasure to us . Very clean , quite site never even heard any dogs bark and it had plenty, lovely pitches and clean showers etc great walks just of site , lovely bit of history of mining pieces on your travels on the walks ,. Can't recommend enough even if your just going local or coming from further away as it's got great places to visit also nearby.

Disliked Nothing

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From the manager: Thank you for your lovely review - I will pass your comments on to the staff. we hope to see you again soon.

Liked Well run, relaxing site.
Toilet/Shower block was excellent.
Late departure (Noon) was an added bonus, taking the pressure off the pack down

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From the manager: Many thanks for your review and we hope to see you again soon.

Liked Nice clean bathrooms pitch size good park not too bad sized good secure site with onsite shop

Disliked Electric port a little distance but they do state that so my issue no Theirs

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From the manager: Many thanks for your review - we hope to see you again.