How much should I charge customers? does not allow you to set premium rates for and/or mark up rates for in any way, so campsites and holiday parks must always enforce ‘rate parity’. By accepting’s terms and conditions, you agree to pay our commission to take advantage of the services provided by and reach the large number of customers the website provides. This commission may not be passed onto customers, since customers do not pay a fee to use

Rate parity means the same and/or better rates for a pitch or unit type and any associated extras booked for the same dates and for the same number of guests. The rates must be subject to the same and/or better restrictions and policies such as payment, booking amendment and cancellation policy as are available through booking directly and following the standard price list (that is the rate charged for customers booking direct). This includes any bookings made via your websites, apps, phone (including call centres and customer reservation systems) or via any other third party that is a business partner of, or in any other way related with or connected to, the campsite.

Please note: regularly performs random price comparisons to ensure that all partners are advertising rates in adhering to rate parity - overcharging customers will result in the temporary suspension of the listing.

Where the rate parity policy is breached, the manager shall immediately notify by flagging the booking, agree to refund/discount any difference, and update rates to adhere to rate parity.