Liked Nice toilets and shower rooms

Disliked Next to noisey road, not much woody areas as hoping for , shop shut early to which was very small, bike hire?? Don’t look like the bikes been used in a while, shame the pitches were either side off the track road and no noice from 9.45 pm where a man come round and checked to ,

Recommend to friends Visit again

From the manager: Thank you for taking the time to leave your review. We are pleased that you liked our private shower and toilet facilities. However, I must say I am rather astonished by the number of inaccurate statements and assumptions made within your review. Firstly, our quiet policy is one of the aspects of the campsite that receives the most positive feedback from guests, and it is something many people specifically choose Pinecones for. For accuracy, our policy is low noise from 9:15 pm, meaning quiet conversation is welcome but no music or loud noise, followed by no noise from 10:45 pm, meaning no noise should be audible outside your accommodation. Our wardens patrol the site to ensure these standards are maintained, and this is generally regarded as a positive feature by our guests. Regarding the cycle hire, our bikes are serviced regularly. They are ex-city hire bicycles, chosen because they are robust and reliable for the local area. In fact, we have hired out four bikes today alone, so the suggestion that they are unused is simply incorrect. With regard to the road noise, our address is Pinecones Caravan & Camping, A149 Bypass, Dersingham, Norfolk, so our location adjacent to the bypass is made clear before booking. Whilst some road noise can occasionally be heard, many guests find it far less noticeable than they had expected. You also mention the roadway. Our internal roads are constructed from granite stone, providing safe, all-weather access to every pitch. Without a suitable roadway, vehicles simply would not be able to reach their pitches safely. Finally, our shop is open daily from 9:30 am until 3:00 pm, with extended opening until 5:00 pm on Fridays and Saturdays. For anything outside those hours, there is also a large Co-op supermarket approximately a 10-minute walk from the campsite. We always welcome genuine, constructive feedback, but we also believe it is important that reviews accurately reflect the facilities and information provided to guests. Pinecones