Liked Bus stop opposite

Disliked The fact that they didn’t have us booked in,(was booked last November) the campsite was fully booked with a children’s rugby tour. They put the blame onto pitchup. Said they offered us a refund but they didn’t. Was told that all the facilities where available to us, but they weren’t.

Recommend to friends Visit again

From the manager: On arrival at our park at 2pm on 2nd May the lady in reception wasn't expecting you, we have admitted this, it was a human error and not something that we make a habit of. You showed her your confirmation and she then called the general manager (myself) and explained the situation. Our touring park was busy with the rugby tour but not fully booked. You were told that you were welcome to stay but we had lots of children on site. I did instruct the receptionist to offer you a refund if you would rather not stay but you said you were grateful that we had a pitch to offer you and you decided to stay. You looked at one area on the touring site and then went back to reception and asked for a different pitch which you were allocated. The area chosen by yourselves was in the quietest part of the park. I was pitched only 4 places away from you as I had decided to stay on site with my camper van to keep an eye on things. The shop was open for your use as were the games rooms and the toilet block. I have noted from another review that you were turned away from our take away and for that I can only apologise but I think they were overwhelmed with the sheer number of people on site. I am sorry that your experience with us wasn't a good one but I have to say I am at a loss to understand why you stayed for two nights if everything was so awful!!