Liked Pitching area was adequate because it was spacious

Disliked Our experience with medow view was truely unexceptable and fully disappointing, the money we paid for our stay was extortionate for the service we reciced . The toilets were truly inconvenient, why on earth would you have the toilet facilities right next to the static homes which all have toilets in. Causing a exceptionally long walk for a toilet block that evidently wasn't thought through. The showers. Wow. You cannot regulate the temper at all. The showers were crazily hot. Having no disabled access toilets caused alot of issues for my father, who is disabled and is wheelchair chair bound. Now finally, no beer on draught in the "bar". And oh my god , wow. My group all had ice creams and it was opened and a whole scoop was taken out of it. In addition to that most of there melted, exactly like moose, definitely drinkable. After an experience like this you will not be recieving any more bookings from us or our group of 10

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From the manager: Hi Matt, Thank you for taking the time to share your feedback — we're really sorry to hear your stay didn't meet expectations, as this isn't the experience we want any of our guests to have. We take on board your comments about the toilet block location and will look at how we can better manage the walking distance for tent pitches going forward. The blocks were built before the current team joined, but that's something we can try and bear in mind with future development and improvements - thank you for letting us know. We're also sorry to hear about the shower temperature — we'll get this checked. We're very sorry to hear about the difficulties your father experienced. Accessibility is something we take seriously, and we'd always encourage guests to get in touch with us ahead of their stay to talk through any specific requirements — this means we can give an honest, informed answer about whether the site and facilities would be suitable, and make sure the right arrangements are in place in advance. Regarding the bar and ice creams, we experienced exceptionally high temperatures during your stay which put a real strain on our freezers, and we're sorry this affected the quality of what was on offer. We appreciate all of this feedback and are using it to make improvements. Thank you again, and we're sorry we didn't get the chance to put things right during your stay. Warm regards, The Meadow View Country Park Team

Liked This was our first time visiting Riverside Lakes, and we were very impressed. From the moment we arrived, everyone was friendly, welcoming, and happy to chat, creating a really pleasant atmosphere around the site. We took a wander around and found the whole site to be clean, tidy, and very well maintained. There was a great variety of pitches on offer, for tents, campervans, and caravans, Overall, it was a lovely place to visit, with a relaxed and friendly feel throughout. We thoroughly enjoyed our stay and would happily return in the future.

Disliked There were only a couple of minor downsides during our stay. The showers weren't always as hot as we would have liked, and on one occasion we ended up having a cold shower. The food fridges were a great facility and very useful. However, we did find that someone had gone through our bags, which unfortunately resulted in item's going missing. That said, once we reported it to the staff, they were very understanding, dealt with the situation professionally, and kindly replaced the missing item. Despite these issues, the excellent customer service and friendly atmosphere meant they did not detract too much from our overall experience.

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