Liked Remote location, pitch levelling

Disliked Unfortunately one of the poorest run camp sites we are yet to stay at, for a few reasons that may not affect other campers but did us: We arrived late afternoon, reception was closed and owners were in the pub, no welcome pack or visit to our tent. No plugs in the bathrooms for hair appliances. No surfaces around the sink to put wash bags or clothing. Two very small ladies showers with mouldy shower curtains. When we arrived pitch was full of litter First afternoon setting up there were 5 off lead dogs in the camping field (it's used for the caravan owners to exercise there dogs) Unable to order pizzas on the Friday night as they had no pizza sauce The bar man was very poor, no service skills and questioned me needing a glass and some ice and a slice with my bottled coke. Wifi only works in the pub. Stayed for 3 nights and didn't once manage to get in the shop as it wasn't open on advertised times. This camp site is very cliquey with owners friends and family dominating the bar, pool table and seating area, you definitely feel like an outsider.

Recommend to friends Visit again

From the manager: Thank you for taking the time to leave such detailed feedback following your stay with us. We are genuinely sorry to hear that your experience did not meet your expectations. We appreciate that it is often a combination of smaller things that shapes an overall impression of a stay, and it is disappointing to read that on this occasion there were a number of areas where you felt we fell short. Your comments regarding your arrival, the cleanliness and facilities within the showers, the condition of your pitch and the opening times of the shop have all been noted and will be reviewed. In particular, guests should expect their allocated pitch and our shared facilities to be presented to an acceptable standard, and we are sorry that this was not your experience. We also appreciate your comments regarding the dogs within the camping field. Dogs should be kept under appropriate control, and we understand how several dogs off lead could be uncomfortable for other guests using the area. We apologise that pizzas were unavailable during your visit and that your experience at the bar left you disappointed. Regardless of how simple a request may be, we would always expect our guests to be treated in a friendly and welcoming manner. We are especially sorry to read that you felt like an outsider during your stay. We have a number of long-standing caravan owners who naturally know one another well, but this should never result in touring or camping guests feeling unwelcome or unable to enjoy the facilities. That certainly isn't the experience we would want anyone visiting the park to take away with them. Thank you again for your honest feedback. While it is disappointing to receive, constructive comments give us the opportunity to identify areas that require attention and improvement. We are sorry that your stay wasn't the experience you had hoped for and wish you all the very best for your future travels.