Riverside Haven Lodge and Holiday Park

Camping and touring

Pitches

• A cable measuring at least 2 metres is needed for the electric hook-ups.

Extras

• A charge of NZ$2.00 (€1.10) applies for the use of the shower.

Admission

• At least one of the party members must be aged 18 or over.

Dogs

• A valid vaccination certificate must accompany your dog.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.

General

• Bookings are nominative and non-transferable.

Changes to your holiday

• Bookings cannot be amended within 2 day(s) of arrival.

Occupancy

• Bookings must not consist of more than 2 different households.

Dogs

• Dogs are prohibited from main facilities and amenities.
• Dogs must be kept on leads and supervised at all times.

Extras

• Facilities/activities including laundry are subject to extra charges payable on arrival.

Safety

• Firearms are not permitted.
• Fires, barbecues and/or firepits will not be permitted in dry, windy and/or hot weather conditions.

Occupancy

• Group bookings of 4 or more adults are not permitted (couples and immediate family members excepted).

Safety

• Guests are advised to bring a good quality torch with them as parts of the site are unlit.

General

• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.

Taxes

• Local city/eco tax is included in the rate.

Pitches

• Minimum spacing of 2 metres between pitches.

Extras

• Motorbike(s) can be brought instead of the car(s) included.

Arrivals and departures

• No refunds/discounts for inclement weather, late arrivals or early departures.

Vehicles

• Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.

Safety

• Only one parent/child pair at a time may use each structure in the play area.

Coronavirus

• Onsite entertainment will not be offered due to restrictions imposed by the coronavirus outbreak.

Safety

• Please do not touch or feed the animals.

Pitches

• Please note, pup tents are to be used for storage purposes only. Guests may not use them for sleeping.

General

• Please note that the toilet/shower facilities are unisex.
• Protective masks must be worn at all times in common areas.
• Public areas are non-smoking.
• Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.

Reception

• Reception is open from 7 a.m. to 10:30 p.m. between 01/12 and 11/06.
• Reception is unmanned after 10:30 p.m.. Please inform the site while on your way there should you expect to arrive after this time, so that the team can provide information about your unit/pitch.

Safety

• Swimming in the lake is allowed.

General

• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• The site is not liable for any refund in the event of force majeure.

Admission

• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• Units will be allocated on arrival.

Visitors

• Visitors’ cars are not permitted on site.
• Visitors must leave the premises by 8 p.m..
• Visitors must register at reception and pay their fee.

Pitches

• You must follow the management directives when pitching your tent/unit and related equipment.