Hatfield Outdoor Activity Centre and Campsite

Liked Lots of activities and supermarket nearby

Disliked A little bit crowded in weekend and there are holes on the pitch

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Liked The activities on the lake
Staff
How maintained the campsite was

Disliked Park could be better

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Liked Almost everything about this site. Very welcoming, clean site with large flat pitches. Sheltered from the high winds.

Disliked Small thing- toilet roll holders!! The toilet roll didnt roll out!

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Liked - Plenty of room in the shower/toilet cubicles and showers were hot
- Staff walking around litter picking (which is a shame they have to do this but it’s nice to see them taking pride in the environment)
- Nice areas to walk the dog

Disliked - Major dislike was the launch your own craft set up they’ve got going on. We’ve visited numerous campsites where we’re able to use our own paddle board either included in the price of the stay or for a very small cost. However, it was £16 to use the lake here (which is by far the most expensive charge we’ve seen and our stay was already the most expensive pitch we’ve ever booked!). They have the most ridiculous rule of if you leave the lake you’re not allowed to go back in!! So god forbid if you need a drink or to go to the toilet! Common sense would say you pay for a 2 hour slot and therefore you can use that 2 hours how you please - whether that involves you wanting to come out for a break or not! I would also kind of understand the expensive charge if it covered insurance cost and hiring of a life jacket but nope, you have to provide proof of your own insurance and have your own life jacket before they will allow you near the lake. So you’re paying nearly £20 to be told by 2 very rude young girls that you’re not allowed to have a drink or toilet break and ‘the rules are the rules’.
- Pitches not labelled very well (we had to drive around campsite a few times before we could find our pitch and we saw numerous others doing so too)
- Shop and cafe very expensive (£3 for a bottle of lemonade and £6 for a few fried frozen chips)
- We were pitched next to very loud families who didn’t abide by the quiet rule and continued to play loud music and let their kids run riot until early hours of the morning. Although I appreciate it isn’t an adults only campsite, I think it would be a good idea for the staff to spend time looking at the bookings and pitching the similar kind of bookings together so those couples that are after a few nights of relaxation aren’t ruined by screaming kids!
- Washing up area very run down/dirty and lights don’t come on until very late so if you’re washing up after 8pm you can barely see what you’re doing

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Liked So much activities for children especially having two teenage boys who are very active

Disliked Pitches were quite small so I was conscious of how to pitch the tent as we got there later than others.

Also the toilets often ran out of loo roll so could do with being checked and replaced more often

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Liked Facilities second to none. Staff amazing

Disliked Nothing. All great.

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Liked I love this place it’s only a 7 minute drive from my house but it’s always been our go to campsite for years

Disliked Not confirmed and not a problem for me and my fellow campers

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Liked The Aqua Park was a great success with my sons and their friend. Shame about the rude young girls who work there. They didn’t tell us that the wet suit zip went to the back. I got all 3 boys ready for a young girl to then walk past and say in a rude tone there on the wrong way round you need to take them off. Smirk and walk off.

The young lad who served us at the outside food area looked like he didn’t want to be there. He was also very rude in his mannerisms and tone. The cafe area was a mess. Food all over tables.

The people in the shop were lovely and friendly. Was a good little shop too.

The campsite was ok for a quick overnight stay if you’re doing activities but not somewhere we’d want to stay at again. Was full of gangs of girls roaming around causing bother. Our boys were riding around on their bikes and girls kept blocking the path with their arms out trying to stop them and then making fun of their accents even though we’re from Yorkshire and they were from Manchester 🤣 Who knows where the parents were.

We will go back for the activities but not stay over. We’re also going to invest in our own wetsuits as the ones we were given had holes in and the experience of getting them and putting them on was very stressful and not very nice. Was total chaos!!

Disliked Staff in the Aqua Park
Staff in the food area
Campsite

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Liked Nice site. Loads of activities.

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Liked Good location and facilities. Superb water attractions.

Disliked The pitch itself wasn’t even. Looked like the dog was digging holes before us.
Also the electrical hook up was tripping and we couldn’t get any electricity. We’ve reported the problem but no one turned up to fix it.

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